Young Energy Improves Average Handle Time (AHT) and Motivates Contact Center Agents
NICE inContact
MARCH 29, 2018
Our goal was to serve our customers better,” says Young Energy’s Chief Technology Officer Bruce Gilbert. “We In fact, implementing NICE inContact CXone has resulted in significant improvements in everything from average handle time (AHT) to average speed of answer (ASA) to quality assurance scores.
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