Benchmarks: What We’re Seeing For Average Handle Time and First Resolution Time in Q2 & Q3 2020
Kustomer
SEPTEMBER 9, 2020
While there are several metrics that I could have focused on for this project, I chose to spotlight two: First Resolution Time and Average Handle Time. In my opinion, these metrics are some of the most impactful when it comes to judging your team’s performance. minutes for the same metric.
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