SurveySensum
OCTOBER 4, 2023
What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?
Alida
JUNE 30, 2017
At the 13 th annual Automotive CX Summit, executives from OEMs, dealers, and finance providers shared their perspective on how the industry can work together to meaningfully transform the vehicle buying and ownership experience for the better. Tap into authentic customer relationships to solve key business challenges.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
DECEMBER 1, 2022
approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. The Forrester Wave says, “InMoment is a good fit for organizations looking for a ROI-focused technology and services partner.” The truth is that monitoring services and D.I.Y. And one more thing.
Think Customers
OCTOBER 4, 2019
Capgemini Research Institute’s Smart Talk: How organizations and consumers are embracing voice and chat assistants study surveyed more than 12,000 consumers who use chat and voice assistants, as well as 1,000 executives representing top industries. The survey found that customers are generally pleased with their assistant experiences.
TechSee
APRIL 23, 2019
Data from the US Department of Energy indicates that predictive maintenance is highly cost-effective, delivering a 1,000% increase in ROI, a 25%-30% reduction in maintenance costs, ensuring 70%-75% fewer breakdowns and achieving a 35%-45% reduction in downtime. This enables them to address any issues before they cause damage.
Eptica
FEBRUARY 6, 2019
For example, automotive and oil companies need to transform to deal with the rise of electric and autonomous vehicles, while banks face competition from nimble fintech upstarts. That means going beyond traditional Voice of the Customer (VoC) surveys, which only provide part of the picture and can take too long to deliver valuable insights.
CSM Magazine
JULY 3, 2017
The survey commissioned by Yonder Digital Group canvassed the opinions of 1,000 consumers in January 2017, asking them if, and how they share their experiences with a company with their family or network. However, new research shows that customers are just as likely to share a positive experience as a negative one.
Expert insights. Personalized for you.
52 
Let's personalize your content