ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

Self Service 61

Self Service Trends Customer Service Chatbots 61

ShepHyken

JULY 16, 2021

This week we feature an article by Daniel Bishop, the assistant editor and marketing consultant for ReallySimpleSystems. He writes about creating a better experience for customers when they come into a store. That means offering new services, such as curbside pickup and delivery.? . It’s All About the Customers .

Customer Experience 140

Customer Experience Self Service How To Retail 140

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

CSM Magazine

JUNE 12, 2023

This key performance indicator can also have an impact on customer satisfaction. As a result, understanding the relationship between real estate occupancy rate and customer service is crucial for investors and property managers alike. The real estate industry is known for its volatility and ever-changing dynamics.

Customer Service 52

Customer Service Poor Customer Service Exceptional Customer Service Customer Satisfaction 52

Myra Golden

APRIL 11, 2023

With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. In Do More with Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential , you will learn three effective strategies to maximize the potential of your contact center.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

ShepHyken

JULY 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: One way to make customers love doing business with you is to be easy and convenient.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

AUGUST 7, 2020

This week we feature an article by Kritagya Pandey , a content writer at CallCenterHosting. She shares tips and tricks on how to create a Disney-like customer service experience. Delivering excellent customer service is an art. This era belongs to creating valuable and stellar experiences for the customers.

Customer Service 126

Customer Service Guidelines Exceptional Customer Service Lifetime Customer 126

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business? Think about it.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

NobelBiz

APRIL 3, 2023

As businesses strive to provide exceptional customer experiences, call centers have become an increasingly important part of the customer service strategy. Contact centers are responsible for handling customer inquiries and complaints while providing solutions.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

CSM Magazine

JUNE 17, 2019

Overlooking the importance of exceptional customer service is a grave mistake to make in the business world. Unfortunately, it takes just one bad experience for consumers to double down on efforts and quickly spread the word of the bad service they have received. A Customer Who Feels Looked-After Spreads the Word.

Customer Service 49

Customer Service Social Media Policies Customer Retention 49

ShepHyken

JANUARY 26, 2018

This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Pay attention to what customers are saying. Ingaged listening – Employees can learn to concentrate on listening for the most important “nuggets” in what customers are saying.

Training 83

Training Leadership Consulting Exceptional Customer Service 83

Retently

MARCH 18, 2024

Through carefully crafted service survey questions, businesses can glean insights into customer sentiment, measure the impact of their customer service team, and understand the shades of customer satisfaction and loyalty. Whether through a simple “How satisfied were you with our service?”

Survey 139

Survey Customer Service Strategy Effort Score 139

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

Lithium

JUNE 11, 2019

We all know it’s coming—the day when bots assume a majority of customer service operations. In fact, Gartner has predicted that by 2020, 85% of all customer interactions with a company will be handled without human involvement. It’s a fine line to walk and bot-led digital customer service is no exception.

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40

ShepHyken

AUGUST 31, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Prevent Customer Churn with Retention Marketing by Lauren Pope. I’ve read a lot of articles about this.

Customer Service 106

Customer Service Social Media Customer Service Training Infographics 106

CSM Magazine

MAY 12, 2023

In recent years, businesses have been increasingly turning to cloud technology to improve and streamline their customer service operations. In this article, we’ll look at some of the key benefits and strategies of moving to the cloud. This eliminates the need for expensive and labor-intensive hardware upgrades.

Omni-Channel 52

Omni-Channel Customer Service Chatbots Policies 52

ProProfs Chat

APRIL 27, 2020

No matter who your target audience is, make sure you offer the best possible customer service experience to each. This incident not only describes that your agents should mold themselves when needed but also keep in mind the customer’s sentiments while sending a reply to them. What Is Customer Service.

Customer Service 101

Customer Service Self Service Software Social Media 101

Kustomer

JUNE 11, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Omar Pera, CEO at Reply AI, joins Gabe Larsen to discuss how to use artificial intelligence to make customer service faster and smarter. Instantaneous is the Expectation of the Customer. Omar’s background is in solar engineering.

Chatbots 52

Chatbots Customer Service Knowledge Base Self Service 52

CSM Magazine

FEBRUARY 21, 2022

Nowadays, it is a standard practice for businesses to have multiple channels for interacting with customers. In this article, Yasar Jameel takes an in-depth look at omnichannel customer service. In turn, it can help in boosting sales, drive customer retention and assist your customer support team.

Omni-Channel 52

Omni-Channel Self Service Tools Customer Experience 52