Storyminers

MARCH 24, 2021

Each organizational and national culture is unique; so yes, you do need to be sensitive to them. In certain cultures there is a deep hierarchical bent; and if so, unless the ‘story’ comes from a ‘senior’, it may not really have the impact you want. In these cultures, you may need additional skills, etc.,

Culture 130

Culture Guidelines Video Tools 130

Storyminers

MARCH 24, 2021

Each organizational and national culture is unique; so yes, you do need to be sensitive to them. In certain cultures there is a deep hierarchical bent; and if so, unless the ‘story’ comes from a ‘senior’, it may not really have the impact you want. In these cultures, you may need additional skills, etc.,

Culture 230

Culture Tools Guidelines Video 230

ShepHyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. I’ve written numerous articles about this and have included a chapter on this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , which by the way, is finally out. It’s part of the company’s culture.? .

Culture 108

Culture Customer Centricity Sports Customer Service Training 108

Help Scout

AUGUST 22, 2023

Team building activities can often feel forced, but video is a surprisingly easy way to strengthen company culture and have fun. Read the full article

Culture 98

Culture Video Company 98

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

The DiJulius Group

FEBRUARY 20, 2023

As an entrepreneur, terms such as “the great resignation”, “quiet quitting”, and “the canceling of hustle culture” really made me angry, at least initially. Read Full Article The post The Canceling of Hustle Culture…Who is Right? They are the opposite of everything I have ever known to be the recipe for success.

Culture 110

Culture Groups 110

InMoment XI

FEBRUARY 15, 2017

A team’s culture is an interesting thing, because it’s something that will happen whether you purposely do anything to drive it or not. Culture happens naturally. Without doing anything, though, you might not get the culture you want. View Article.

Culture 200

Culture Company 200

The DiJulius Group

AUGUST 18, 2023

Read Full Article The post Want to Boost Employee Engagement? Build This Kind of Culture appeared first on The DiJulius Group. It could have been something so simple, but it was clearly a surprising “wow” moment for the other person, leaving a positive impression on them. Yet, at the end of such a day, who feels the best?

Employee Engagement 98

Employee Engagement Culture Engagement Groups 98

InMoment XI

MARCH 30, 2016

How many times have you seen the quote “Culture eats strategy for lunch” (or breakfast, as the original Peter Drucker quote reads)? View Article. I’ve seen it everywhere for years. On more presentations that I care to remember, on more blog posts that I care to admit I’ve read. It seems to be the rally cry to.

Culture 200

Culture Strategy Customers 200

InMoment XI

MARCH 30, 2016

How many times have you seen the quote “Culture eats strategy for lunch” (or breakfast, as the original Peter Drucker quote reads)? View Article I’ve seen it everywhere for years. On more presentations that I care to remember, on more blog posts that I care to admit I’ve read. It seems to be the rally cry to.

Culture 200

Culture Strategy Customers 200

InMoment XI

MARCH 30, 2016

How many times have you seen the quote “Culture eats strategy for lunch” (or breakfast, as the original Peter Drucker quote reads)? View Article I’ve seen it everywhere for years. On more presentations that I care to remember, on more blog posts that I care to admit I’ve read. It seems to be the rally cry to.

Culture 200

Culture Strategy Customers 200

The DiJulius Group

FEBRUARY 15, 2023

We often don’t consider that the internal culture directly inside our organizations impacts our external culture. Read Full Article The post 108: Building a World-Class Internal Culture appeared first on The DiJulius Group. Building teams that work together allows us to focus on the customer.

Culture 79

Culture Groups Tools Customers 79

Help Scout

AUGUST 22, 2023

Choosing a remote company culture gives us a considerable advantage that you can’t buy: We have access to people most companies don’t. Read the full article

Culture 80

Culture Company How To 80

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. Absolutely!

Customer Service 133

Customer Service Loyalty Programs Customer Journeys Customer Centricity 133

InMoment XI

SEPTEMBER 12, 2016

Though the idea of culture has been around for centuries, it is only in recent decades that corporations have begun to speak of the notion of corporate culture. Probably the best way to define corporate culture is as the deepest thoughts and beliefs a company holds about itself. View Article.

Culture 200

Culture Customer Experience Customers Company 200

InMoment XI

SEPTEMBER 12, 2016

Though the idea of culture has been around for centuries, it is only in recent decades that corporations have begun to speak of the notion of corporate culture. Probably the best way to define corporate culture is as the deepest thoughts and beliefs a company holds about itself. View Article

Culture 200

Culture Customer Experience Customers Company 200

InMoment XI

FEBRUARY 15, 2017

A team’s culture is an interesting thing, because it’s something that will happen whether you purposely do anything to drive it or not. Culture happens naturally. Without doing anything, though, you might not get the culture you want. View Article

Culture 160

Culture Company 160

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Forbes Young Entrepreneur Council (YEC) has written an article that gives insights from eight very successful members on how to do exactly that.

Customer Service 145

Customer Service Social Media Report Culture 145

Help Scout

AUGUST 22, 2023

Here's how to build a company wide culture of service. Read the full article Having highly skilled customer service staff is not enough to succeed.

Culture 75

Culture Customer Centricity Customers Customer Service 75

ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article delivers the answer and much more. This short article will give you much to think about regarding your loyalty programs.

Customer Service 59

Customer Service Customer Centricity Loyalty Programs Culture 59

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Culture 139

Culture Customer Service How To Policies 139

The DiJulius Group

SEPTEMBER 23, 2020

1. Feature Article How to Find Employees Who Fit Your Company’s Culture By John DiJulius, Chief Revolution Officer One of my more popular articles was The 3 Best Ways To Make Your Interview Process Ungameable. It is so important to select people who are going to align with your core values and company culture.

Culture 105

Culture How To Groups Company 105

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 57

Customer Service Retail Consumers Metrics 57

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 55

Customer Service Retail Consumers Metrics 55

Playvox

NOVEMBER 3, 2021

Teamwork, sharing knowledge and best practices feed company culture. Related Article: How to Maintain Your Company Culture as you Scale. What is a Collaborative Culture? At its core, a collaborative culture embodies the idea that we are better together. ENJOYING THIS ARTICLE? Sign up for our newsletter.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

Zeisler Consulting

AUGUST 19, 2020

Now it’s on to building and supporting a Customer-centric culture. Well, culture’s a tricky one.” HR departments and ‘climate committees’ spend lots of time and energy spinning up theories and ideas about how to improve and foster a great corporate culture. How do you build a Customer-centric culture?

Customer Centricity 93

Customer Centricity Culture Contact Center Customers 93

Vonage

OCTOBER 2, 2017

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture A few words can make a big difference.

Culture 174

Culture Hotels Customer Service Hospitality 174

ShepHyken

NOVEMBER 13, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an excellent article using CX to enhance your brand. That’s longer than the typical articles shared in this column.

eBook 57

eBook Customer Service Tips Survey 57

The DiJulius Group

FEBRUARY 1, 2023

We all have different answers to the question, “What is company culture?” However you decide to define it, company culture is the group’s collective personality, encompassing their behavior, knowledge, beliefs, and habits. Some say it’s values. Others say it’s purpose.

Culture 52

Culture Leadership Groups Company 52

The DiJulius Group

MAY 13, 2020

1. Feature Article How to Create a Servant Leadership Culture By John DiJulius, Chief Revolution Officer I have had the good fortune to work with many great leaders of successful companies. Read Full Article. The post How To Create A Servant Leadership Culture appeared first on The DiJulius Group.

Leadership 94

Leadership Culture How To Groups 94

CX Centric

FEBRUARY 11, 2021

Speaking to many business leaders especially in my part of the world, I am always keen to find out the overall culture that they set out to create. Today, I propose a culture of ‘customer-centricity’ where employees are encouraged to continuously learn about their customers, and are given the space to innovate to offer better experiences.

Culture 105

Culture Leadership Roadmap Customer Centricity 105

Vonage

JULY 13, 2017

When a business clearly defines its customer service culture in its mission statement, values and goals, great things can happen. A great example of how a finely crafted mission statement can create a customer service culture comes out of Singapore. Key learning point to customer service culture. Make it so and you will grow.

Culture 174

Culture Customer Service Hotels Hospitality 174

Help Scout

AUGUST 22, 2023

Learn how we keep our overachiever culture as the company grows. Read the full article All successful businesses start with overachieving founders. As a team grows, roles become more specialized and redundant.

Culture 40

Culture Company 40

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Something that intrigued me about this article was the title. by Carl Smith.

Customer Service 142

Customer Service Government Customer Service Training Loyalty 142

The DiJulius Group

SEPTEMBER 27, 2021

Read Full Article. The post Does Culture & Performance Follow the Team or Leader? During a Navy SEALs BUD/S training, SEAL candidates were grouped into boat crews of seven men and assigned to an inflatable boat that weighed more than 200 pounds. The most senior-ranking. appeared first on The DiJulius Group.

Culture 99

Culture Groups Training Leadership 99

ECXO

JUNE 15, 2021

SHARE ARTICLE. Tips for Transforming to a Customer-Centric Company Culture. As per my experience working with several companies that have gone through transformation, a customer-centric culture is essential to deliver consistent, delightful customer experiences. Transforming to a Customer-Centric Company Culture.

Customer Centricity 120

Customer Centricity Culture Tips Company 120

The DiJulius Group

MAY 22, 2023

Read Full Article The post One Bad Employee Can Spread Like Cancer Even In A Healthy Culture appeared first on The DiJulius Group. What was shocking was the message at the bottom of the sign: “We do not drug test”. So many businesses continue to look similarly desperate.

Culture 75

Culture Groups 75