ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. We knew that!)

Customer Service 71

Customer Service Hospitality Contact Center Loyalty 71

ShepHyken

NOVEMBER 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Just after Halloween, this is the perfect article. My Comment: I really liked this article.

Customer Service 106

Customer Service Self Service Tips Guidelines 106

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jeff is truly obsessed with customer service. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Reasons Customer Service Ratings Matter More Thank You Think by Team Support. Here are my top five picks from last week.

Customer Service 115

Customer Service Loyalty Customer Centricity Customer Service Training 115

ShepHyken

OCTOBER 26, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi.

Customer Service 90

Customer Service Contact Center Customer Centricity B2B 90

ShepHyken

JULY 18, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Pokémon Go Shows What Augmented Reality Can Do For Customer Experience by Mark Hillary. Then read this article. You court the customer to buy.

Social Media 48

Social Media Customer Service Customer Service Training Culture 48

ShepHyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. Here are my top five picks from last week.

Customer Service 24

Customer Service Culture Customer Retention Video 24

ShepHyken

SEPTEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. When Customer Care Isn’t Enough, Call the Customer Delight Brigade by Katie Deighton.

Customer Service 26

Customer Service Effort Score Net Promoter Score Contact Center 26

ShepHyken

APRIL 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: There is much I enjoyed with his article, but let’s start with the first paragraph. Here’s what they said.

Customer Service 12

Customer Service Employee Experience Social Media Loyalty 12

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JULY 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Many companies are finding it difficult to create a great customer experience due to getting and keeping good employees.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Most recently, he was named one of Campaign US ’ Digital 40 over 40.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How can business leaders shape the future of their organizations using a customer-centric approach? And this article has 20 of them!

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

ShepHyken

NOVEMBER 21, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Retail Customer Experience) Consumers today are looking for increasing convenience and a frictionless experience. by Joseph A.

Customer Service 13

Customer Service Net Promoter Score Government NPS 13

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. Read the article and you can make your own decision.

Customer Service 16

Customer Service Retail B2B Customer Service Training 16

ijgolding

AUGUST 12, 2018

Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management. Customer Management.

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. That’s what this article is all about.

Customer Service 15

Customer Service Financial Loyalty Tips 15

CSM Magazine

JULY 18, 2023

Companies are understanding the need of adopting a customer-centric approach in order to remain competitive in difficult business circumstances. In this article, we will look at the redeveloped customer service landscape, delving into key trends and strategies that enable businesses to embrace customer-focused success.

Customer Centricity 52

Customer Centricity Self Service Customer Service Omni-Channel 52

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

MARCH 7, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Build Customer Loyalty by Sharing the Inflation Burden by Joel Comm. My Comment: The article starts with a great story.

Customer Service 13

Customer Service Self Service Retail Airlines 13

CSM Magazine

JUNE 19, 2022

Bad customer experiences obviously damage existing customer relationships, but they can also endanger potential opportunities and erode your bottom line. Research by Microsoft found that 58% of consumers simply switch companies when they have a poor customer service experience. The Cost of Bad Customer Service.

Self Service 98

Self Service Social Media Effort Score First Call Resolution 98

CSM Magazine

NOVEMBER 9, 2022

Post-pandemic companies are faced with evolving and reimagined consumers, according to Accenture. These customers are less concerned with price and quality and are more concerned about new motivations. Does your company’s value proposition match your customers? Consideration – How do your competitors compare?

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

ShepHyken

AUGUST 20, 2018

Subscription : Subscription services have expanded from magazines and newspapers to include all kinds of products and services. Amazon, the leader in convenience, offers a subscription service for a myriad of consumable products. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Self Service 81

Self Service Industry Banking Video 81

CSM Magazine

FEBRUARY 26, 2019

Channel options are growing, and the entire consumer engagement environment is becoming complex. Delivering exceptional customer experiences to them has fast become a top priority for businesses and 2019 will be no different. What is the best approach to improving customer experience in a customer-focused organization?

Omni-Channel 63

Omni-Channel Engagement Multi-Channel Customer Engagement 63

CSM Magazine

MARCH 30, 2020

In just a matter of few weeks, the coronavirus has become an all-consuming global pandemic wreaking havoc in the business world and in our personal and professional lives. For customers, focus on what is important to them given the current situation.

Communication 119

Communication How To Government Policies 119

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. And we probably haven’t even got everything covered.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

CSM Magazine

DECEMBER 30, 2019

Customer returns can be a huge burden on businesses, especially around peak shopping seasons. More and more consumers are expecting frictionless returns with businesses, while businesses are looking to save time, money and their reputation by making the returns process simple.

Policies 59

Policies Tips Feedback Customers 59

CSM Magazine

OCTOBER 5, 2021

The customer-centric companies dominate today’s business-to-consumer (B2C) landscape, so much so that the media has latched onto this narrative and extolls the virtues of these brands. And we, as consumers, eat it up ourselves willingly because we like quality, convenient, and thoughtful brands.

Customer Experience 52

Customer Experience B2C B2B Chatbots 52

CSM Magazine

FEBRUARY 13, 2020

The training should include your company’s philosophy and make clear your customer service vision and mission. Disney is a good example of customer focused employee on-boarding. Learn what customers want from your business and then give it to them. Make it easy to contact you.

Customer Service 80

Customer Service Social Media Ecommerce Culture 80

CSM Magazine

JANUARY 27, 2021

Kyle started out with the vision of improving the style and privacy of people’s homes with blinds and shades while putting customers at the heart of his business. The company has grown significantly since the early days of working out of a garage, but the customer-focused values remain the same.

Customer Satisfaction 52

Customer Satisfaction e-support Retail Policies 52

CSM Magazine

JULY 12, 2020

Research from a study by Salesforce “found that 76% of customers now report that it’s easier than ever to take their business elsewhere — switching from brand to brand to find an experience that matches their expectations.” Consumers forget that some things take time and quality doesn’t always come overnight. The bottom line.

Customer Service 52

Customer Service Marketing Social Media Ecommerce 52

CSM Magazine

FEBRUARY 19, 2016

Better yet, what does a satisfied customer really tell you about your company’s performance? Are you asking them about their level of satisfaction with your brand, or the products and services they consume? This is due to his ability to create profound change and deliver extraordinary results within the most demanding organizations.

Connections 40

Connections Customer Satisfaction Loyalty Customers 40