InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. What the Acquisition and Partnership Means in a Nutshell.

Analytics 493

Analytics Data Customer Experience Social Media 493

InMoment XI

MAY 10, 2024

By leveraging AI, companies can capture a broader spectrum of customer signals, from traditional surveys to social media interactions and beyond. 2: Social Media Signals Matter Social media comments and online reviews often go overlooked, yet they hold valuable insights for businesses. . #3:

Social Media 260

Social Media Analysis Chatbots Analytics 260

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. There is heavy competition among brands on social media. Table of contents Why is social media marketing important?

Social Media 104

Social Media Guidelines Video Analytics 104

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 113

Social Media Management Guidelines Brands 113

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. Imagine an AI tool analyzing user preferences and crafting tailor-made content that resonates. That’s where social media AI tools come in.

Social Media 103

Social Media Management Tools Trends 103

Lumoa

DECEMBER 15, 2022

It’s a strategy that many companies have used for years to understand and prioritize customer needs. Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

BirdEye

MARCH 5, 2024

This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends. Following this, when Birdeye conducted a survey, we found an interesting fact: 81% of businesses manage social media at the corporate level.

Social Media 57

Social Media Multi-Channel Trends Tips 57

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Let’s explore how you can use analytics to revolutionize your customer experience.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

NetBase

JULY 20, 2020

Our social media analytics guide offers brands and businesses an abundance of insights to apply in all areas of operations. Usually brands get a bit turned around when initially exploring these options, as keeping tabs on which tools to use and how to use them is time consuming! What Is Social Media Monitoring?

Social Media 96

Social Media Analytics Analysis Consumers 96

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

Social Media 98

Social Media Management Analytics Strategy 98

BirdEye

MARCH 10, 2023

Social media is a crucial component of any company’s marketing strategy. With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. However, simply having a presence on social media just isn’t enough.

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

Fox Metrics

NOVEMBER 19, 2020

Imagine engaging in social media marketing without measuring any of it. Social Media analytics is fundamental to your marketing success. With the FoxMetrics social media analytics tool , you’ll get insights on what to expect, how to act, and the right decisions to make for social media.

Social Media 59

Social Media Analytics Metrics Tools 59

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. In fact, almost every company sent surveys, to an extent that customers got rather fed up with it. What the Acquisition and Partnership Means in a Nutshell.

Analytics 295

Analytics Data Customer Experience Social Media 295

BirdEye

MAY 13, 2024

That’s precisely what audience insight tools do. These tools enable you to uncover trends and audience interests, allowing you to run well-targeted campaigns that propel your business forward. With audience insights tools, you gain a competitive advantage, ensuring you hit the bull’s eye with every piece of content you produce.

Tools 62

Tools Social Media Multi-Channel Advertising 62

BirdEye

JULY 13, 2023

billion people are active on social media worldwide. Using social media platforms is one of the quickest ways to boost your brand’s visibility and success. That’s why it’s critical for companies to embrace social media optimization strategies. Table of contents What is social media optimization?

Social Media 98

Social Media Advertising Return on Investment Infographics 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. We’ll start by discussing some of the key concepts and benefits of using social media. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Lumoa

MARCH 6, 2023

Every company wants to know what its customers think of its product- but few think of simply asking them directly. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly. It allows companies to pinpoint their strengths and weaknesses and work on these issues quickly and flexibly.

Analytics 208

Analytics How To Analysis Feedback 208

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

Social Media 93

Social Media How To Infographics Video 93

BirdEye

MARCH 8, 2024

Are you looking to expand your business and accelerate growth, yet find yourself stuck as every cheat sheet seems to skirt around the actual methods for increasing your social media followers? Social media is vital for every business, beginning with the crucial step of increasing your follower count on each platform.

Social Media 57

Social Media Tips Multi-Channel Groups 57

InMoment XI

APRIL 24, 2024

They are more than call centers, in addition to handling incoming and outgoing calls, they often manage SMS, email, live chat, and even social media messaging. Expand Your Contact Center Strategy If you operate a contact center, chances are you’re collecting data from various channels like calls, chats, social media, and surveys.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

Social Media 94

Social Media Tips Multi-Channel Infographics 94

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Policies Connections Analytics 97

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. If you get it right, social media lead generation is a viable and valuable strategy. Our social media marketing guide will get you going on that front. Don’t let anyone else tell you different. We can use Brandwatch as an example.

Social Media 98

Social Media Tips Groups Brands 98

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. Why Retail Reputation Management Is So Important Reputation management for retail companies is so important because it can be directly linked to business performance.

Retail 260

Retail Customer Retention Strategy Management 260

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

InMoment XI

NOVEMBER 28, 2023

Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers. Important note: not all review platforms allow companies to ask for reviews from customers. What is Review Management?

Management 346

Management Marketing Social Media Guidelines 346

SurveySparrow

FEBRUARY 11, 2020

I don’t even have a flicker of doubt when I say that Social Media is the undisputable King when it comes to marketing and audience outreach. Well, how do you implement your social media strategies in the most effective way and leverage it? Social Media Management Tools, they are your guiding light here.

Social Media 69

Social Media Tools Management Multi-Channel 69

InMoment XI

MARCH 5, 2024

Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews. By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. Why Is Unstructured Data Important?

Data 260

Data Customer Experience Social Media Analysis 260

InMoment XI

FEBRUARY 8, 2024

Companies of all sizes are always looking for ways to improve their bottom line. A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media.

Contact Center 260

Contact Center Multi-Channel First Call Resolution Social Media 260

Magellan Solutions

SEPTEMBER 11, 2023

AI scheduling tools can improve workforce efficiency by 20% to 30%! There’s a plethora of ways that businesses can benefit from using AI tools for scheduling too! Read on for a comprehensive guide on AI tools for scheduling. But with the emergence of AI scheduling solutions, companies can now overcome these challenges.

Tools 98

Tools Social Media Healthcare Resources 98

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling. AI-powered predictive analytics and natural language generation have taken marketing strategies to a new level.

Tools 98

Tools Marketing Social Media Advertising 98

NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

Social Media 52

Social Media Brands Multi-Channel Video 52