Smith+co CX
OCTOBER 19, 2017
One of the recent falls from grace featured aviation giant, and fifth biggest airline on the planet, Ryanair. The airline revealed that it will now carry 4 million less travellers than planned, reducing the number from 142 million to 138 million. . Work to reimagine and deepen the brand values across your teams.
C Space
NOVEMBER 26, 2021
Is there an opportunity for brands here – to capitalize on the innate human desire to experience things, places, and ideas. Airlines, travel companies and mobility brands would do well to think harder about the journey as well as the destination, as we may see consumers seek more immersive, more well planned but less regular experiences.
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Hallmark Business Connections
OCTOBER 27, 2020
Alaska Airlines, for example, encourages employees to engage customers on a human level before taking any other action. When brands value quality over quantity in customer interactions, they can add kindness and personal touches to customers’ lives. Creating real connections and happiness requires latitude rather than quotas.
Experience Matters
APRIL 3, 2015
Herb Kelleher, founder of Southwest Airlines, has said that : “If you create an environment where the people truly participate, you don’t need control. Our research has shown that customer-centric organizations demonstrate four CX core competencies : Purposeful Leadership :Leaders operate with a clear, well-articulated set of values.
Comm100
SEPTEMBER 5, 2014
Jet Blue, the airline, has become quite adept at reacting to people’s tweets in a timely manner. Even though they’re not making money by offering the webinar, they’re demonstrating brand values by still responding to their question and building anticipation for their future webinars. Have Ears Where You Have Profiles.
Smith+co CX
NOVEMBER 21, 2017
Whether it’s a technology failure or a human error, most customers have experienced unsatisfactory communications from brands that they’ve parted cash with and subsequently been let down by. And the typical responses to said failures are often robotic, in some cases entirely silent, or worst of all, destructive to the brand.
ProProfs Chat
DECEMBER 22, 2019
This customer-focused exceptional service approach will not only maximize customer satisfaction and convert them into long-term loyal customers but will also enhance your business’s brand value. Your business will be recognized for outstanding customer services that always strive to deliver unique value to their customers.
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