Comm100

SEPTEMBER 5, 2014

Jet Blue, the airline, has become quite adept at reacting to people’s tweets in a timely manner. What if we knew the customer service representative because of video the company shared? That’s something they can’t get from an automated phone service, which was the old way of answering many customer complaints.

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

SurveySensum

FEBRUARY 20, 2024

Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Transparency in admitting faults and taking corrective actions shows customers that the brand values their trust and is committed to delivering a positive experience. Privacy protection : Safeguard customer data and respect their privacy preferences.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Comm100

AUGUST 23, 2018

Their total customer count is over 310 million active customers – a number that was last reported in 2016. This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 airline to offer customer service through video chat. billion U.S.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100