Remove Advertising Remove Customer Care Remove Customer Service Remove Customers
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Customer CARE is the New Marketing

Bill Quiseng

Customers who are dissatisfied with your service rant about their no class experience to others. Customers who are satisfied with your service feel that their experience is good, not better, just average. And satisfied customers won’t come back when they find something better or less expensive. Serve to CARE.

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Building a Culture of Customer Care Isn’t Easy

Kayako

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. Customers can make crazy requests. Sometimes their request is out of reach of what you can actually do for your customer.

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QUI QUOTES Reminders about Customers and Customer Service

Bill Quiseng

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Customers want action, not excuses.

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What’s the State of Social Customer Care in 2016?

BlueOcean

In our world, it’s a little bit soul crushing to know that one third of people in the US would choose to clean a toilet over talking with customer service. If the call to customer care is a dreaded and distasteful last resort, how do we adapt and improve the experience? The Facts About Social Customer Care.

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Don’t be just good. Be GREAT out there!

Bill Quiseng

QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? When it comes to your customers and customer service, don’t just be good. You are happy because customers were satisfied with their purchase of your product or a resolution with your service. Be GREAT out there!

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The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service

ijgolding

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

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How to Build an Effective Social Customer Service Program

Win the Customer

The significant benefits of effectively engaging with customers on social channels make the investment worthwhile. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small.