Lumoa
NOVEMBER 17, 2022
The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 trillion by 2025. E-commerce sales are now projected to reach $7.4 trillion by 2025. Multiple customer support options.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. The value of an optimized e-commerce channel. In our work, we see the tangible financial impact and market advantage of an optimized e-commerce channel.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. The value of an optimized e-commerce channel. In our work, we see the tangible financial impact and market advantage of an optimized e-commerce channel.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.
Kustomer
NOVEMBER 4, 2020
Over 80% of companies who prioritize customer experience report an increase in revenue. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.
Think Customers
FEBRUARY 18, 2020
billion by 2025. As reported in a recent NPR article, “Virtual Reality Goes to Work, Helping Train Employees,” Verizon employees enter a simulated environment where they are held at gunpoint to learn various techniques to ensure the safety of themselves and others. VR adoption is growing.
SurveySensum
JULY 13, 2023
According to a research report by PwC titled, “ Experience is Everything ”, 73% of the customers pointed to customer experience as an important factor in their shopping experience. Touchpoints Post-purchase services, customer support, loyalty programs. Now let’s see how SurveySensum can help with your online retail experience.
Expert insights. Personalized for you.
208 
Let's personalize your content