Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. But in 2024, loyalty professionals will be shocked – albeit they should not be surprised – that many new multi-partner collaborations will be launched.

Loyalty 59

Loyalty Trends Data Marketing 59

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. There are no channel limitations as you would encounter with Zendesk.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

MARCH 22, 2024

We’ll reveal how leveraging the right tracker can provide you with unparalleled insights, empowering you to not only grow your audience more strategically but also to connect with them on a deeper level. Provides scheduling tools to plan and publish posts across various channels efficiently.

Social Media 58

Social Media Strategy Multi-Channel Analytics 58

SurveySparrow

JANUARY 5, 2024

It’s about making your audience feel connected and heard. Multi-Channel Distribution: Reach your audience where they are. Offline Surveys : Stay connected even without an internet connection. Offline Surveys : Stay connected even without an internet connection.

Multi-Channel 52

Multi-Channel Comparison Survey Social Media 52

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

Magellan Solutions

JULY 28, 2021

An eMarketer report found that streamlined digital experiences, curbside pickup, and touchless checkout contributed to increased shopping frequency and incremental sales. . Instead, it just diverted and dispersed much of that activity across different channels. Sales channels. Advertising channels.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

SurveySparrow

NOVEMBER 20, 2023

is a no-code data reporting and analytics platform designed to simplify the process of gathering and analyzing data without the need for extensive technical knowledge. It allows users to connect and integrate various data sources effortlessly. Analytics and Reporting: Know what’s working with detailed analytics.

Analytics 52

Analytics Knowledge Base Fashion Survey 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Email Marketing: Build and maintain an email list to foster direct relationships with your customers.

Strategy 52

Strategy Social Media Advertising Analytics 52

Kustomer

FEBRUARY 19, 2024

It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites. With Kustomer, CX managers can also create custom reports and track agent metrics down to the minute.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Circular Edge

MAY 10, 2022

One major feature is detailed analytics and reporting on each department. As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business. Underlying data can be accessed simply by clicking the report. Need more depth? 12 Benefits of ERP Systems.

Resources 52

Resources System Software Financial 52

Currency Alliance

DECEMBER 20, 2022

During the covid-19 pandemic, we saw brands offer points for purchases across new sales channels, and the ability to stay engaged with the loyalty program – even if purchase volume or frequency dropped. This requires the type of connectivity and collaboration platform operated by Currency Alliance.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

SurveySparrow

JUNE 2, 2021

For this reason, conversational forms can create a better connection with the user. Well, that’s because it has a deep connection with surveys. As per a report, AI will boost 95% of customer interaction by 2025. Multi-device compatibility and conversational UI both are ideal for engaging respondents for more data collection.

Survey 59

Survey Chatbots Brands Software 59

SurveySparrow

APRIL 19, 2024

Integration: You can connect with your favored automation software for a seamless flow from one system to the other. Share them via multiple channels and visualize the data on an executive dashboard. Analytics and Reporting: Connect the dots with real-time reporting cross-tabulation. That’s not all.

Tools 52

Tools Analytics Data e-support 52

BirdEye

APRIL 26, 2024

Here are the top content creation tools for your business in 2024: BirdAI Birdeye Social Gemini AI Pinterest trends Answer the public Semrush Google Trends Feedly Google docs ChatGPT WordPress Grammarly Hemmingway Notion Google sheets Trello Otter Scribe Loom Picmonkey Canva Remove.bg Adobe Veed.io

Tools 58

Tools Social Media Multi-Channel Video 58

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52