Gainsight

APRIL 12, 2022

Whether you have an existing and evolving Customer Success (CS) team or are building an organization for the first time, it’s likely that you have experienced the realities of change management: It is hard, uncomfortable, and full of resistance. in 2021, despite the post-2020 economic recovery. . Remain Customer-Centric.

Customer Journeys 52

Customer Journeys Customer Centricity Consulting Roadmap 52

SmartKarrot

DECEMBER 3, 2020

One particular goal that all companies can strive for is to boost customer satisfaction. A list of resolutions for customer success managers is great to help them steer in that direction. With the Coronavirus pandemic that has shaken the world in 2020, it is important to look for improvements in customer retention in 2021.

Customer Success 10

Customer Success Management Customer Journeys Net Promoter Score 10

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Customer service expert and New York Times bestselling author Shep Hyken hosts this dynamic customer-centric podcast. Customer Success Leader. Experience This!

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage Hospitality 105

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

CX University

MARCH 18, 2024

Customer Retention. Companies that personalize B2B experiences report increased market share, with personalization playing a key role in customer retention. Hyper-personalization can lead to improved customer loyalty, repeat purchases, and longer customer lifetime value. Market Share and Customer Success.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

SmartKarrot

NOVEMBER 25, 2020

Just because customer success originated from the SaaS, that does not mean it should stick to the ‘as-a-service’ models only. All of the non-SaaS industries too put a spotlight on the customer and help them succeed. have broken the internet with their customer success stories. Define what success is to you .

Customer Success 10

Customer Success Apparel Metrics Industry 10

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8

SmartKarrot

SEPTEMBER 25, 2020

If you had one recently, then you have surely tried or created a good relationship with your customers. Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? Source:Evive.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever. So, let’s look at those trends here.

Trends 10

Trends Self Service Customer Service Net Promoter Score 10

CSM Practice

DECEMBER 29, 2020

With us today we have Irit Eizips, a customer success thought leader whose mission is helping startups to fortune 100 enterprises, establish proactive and scalable customer retention and expansion selling strategy. We’re inviting customer success executives to meet with one another.

How To 98

How To Customers Communication Customer Success 98

SmartKarrot

JANUARY 22, 2021

Is it really 2021? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. The concept of Customer Success has indeed become a critical success factor.

Customer Success 10

Customer Success Customer Relationship Management Self Service Social Media 10

CustomerSuccessBox

NOVEMBER 23, 2021

For this reason, the issue of customer loyalty turns out to be unavoidable. What place for customer loyalty in your marketing strategy? Within the customer success mix of your company, it is essential to leave a place for an effective loyalty strategy. Customer retention through loyalty programs is a win-win initiative.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs Effort Score 52

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. As of February 2021, 85% of U.S. had its day.

Training 52

Training Entertainment Meeting Customers 52