Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. Customer Success Leadership. Customer Success Leadership. Great CX Starts With a Multi-Channel Approach to Customer Success. Bookmark this list and get through it bit by bit. Customer Experience.

Resources 111

Resources Customer Success eBook Multi-Channel 111

Oracle

MAY 31, 2021

Internet retailers have set sales records throughout 2020 as billions of buyers stayed safe at home and shopped via their laptops and mobile devices instead of visiting storefronts and malls. Email marketing is a complicated channel that’s commonly underappreciated by outsiders—and particularly by executives.

Ecommerce 49

Ecommerce Multi-Channel B2B Trends 49

Experience Matters

JANUARY 20, 2015

We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness. Despite being in an industry undergoing tremendous change, Aetna is focusing on its 2020 vision to make the company 100% customer-centric.

Report 120

Report Customer Connectedness Customer Journeys Net Promoter Score 120

AWS Machine Learning

JUNE 7, 2023

In early 2020, research organizations across the world set the emphasis on model size, observing that accuracy correlated with number of parameters. For example, GPT-3 (2020) and BLOOM (2022) feature around 175 billion parameters, Gopher (2021) has 230 billion parameters, and MT-NLG (2021) 530 billion parameters.

Training 87

Training Innovation Technology Multi-Channel 87

NetBase

MARCH 2, 2020

And Nick guided our audience through a path that can be used to leverage social listening to develop three different flavors of thought leadership: Product through leadership. Industry thought leadership. Corporate thought leadership. And it was pretty incredible. We can hardly wait to see what’s coming!

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. disconnects between company leadership and management. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. Some stars are sticks.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

BirdEye

MAY 15, 2023

Engaging within industry-specific networks via social media channels helps you connect with people receptive to your message. With social selling, you can promote your brand’s values, messages, products, services, and campaigns on a channel that customers are most active on. Start by monitoring brand mentions across channels.

Social Media 97

Social Media B2B Multi-Channel Effort Score 97

Optimove

SEPTEMBER 3, 2020

Marketers need to be able to aggregate and consolidate customer data and manage all engagement channels from a single source. Moreover, Optimove also orchestrates multi-channel marketing campaigns, which further streamlines and improves the marketing process. To achieve this level of personalization, siloes must be eliminated.

Marketing 40

Marketing Touchpoint Multi-Channel eBook 40

Gainsight

AUGUST 31, 2020

It is a genuinely worthy lesson about willingness to learn, the ability to adapt successfully, the power of motivating team leadership, the benefits of making data-driven decisions from product usage insights, and the results produced from commitment. “I had to think about leadership differently,” Amy stated.

Leadership 52

Leadership Resources Multi-Channel Software 52

ViiBE Blog

JANUARY 22, 2021

In various sectors, we have seen a sharp increase in the use of remote inspections and leadership visits. In 2020, we saw a huge expansion of global users. ViiBE has expanded with our historical customers as well as the new companies with whom we had the pleasure of launching new partnerships in 2020.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

West Monroe

JANUARY 25, 2022

To raise the bar even higher, we are increasingly convinced that this balancing act must also ensure both live and screen-based experiences have the same level of excellence, simplicity, and ease—all working in concert with each other to ensure seamless transitions when customers move between channels. Taking action.

Banking 52

Banking Financial Trends Multi-Channel 52

Currency Alliance

MAY 19, 2021

If you don’t recognize your customer across every channel and touchpoint, they will feel you don’t care. Now, the channels through which consumers interact with brands – often long before the purchase – are as diverse as the way we surf the internet. Ecommerce has changed. keeping track of their transaction history.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Currency Alliance

APRIL 10, 2021

You might have noticed that several airlines mortgaged their loyalty programs in 2020 for many billions of dollars. While multi-brand collaboration is starting to increase rapidly, the greatest constraint in giving customers more freedom and choice with loyalty currencies is often your brand’s ego. Nobody granted those loans on a whim.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

You might have noticed that several airlines mortgaged their loyalty programs in 2020 for many billions of dollars. While multi-brand collaboration is starting to increase rapidly, the greatest constraint in giving customers more freedom and choice with loyalty currencies is often your brand’s ego. Nobody granted those loans on a whim.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Her leadership is revered by companies going through transitionary phases and well-established firms. Catherine Blackmore. Donna Weber.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

SEPTEMBER 24, 2021

The key here is to provide valuable thought leadership content while building relationships with key individuals. Use Multi-Format Content for Effective B2B Customer Experience Management. As a B2B marketer, your role is to put across multi-format content that educates the customers and provides value to them. contact-form-7].

B2B 11

B2B Strategy Customer Experience Multi-Channel 11

Qualtrics

JUNE 30, 2020

And so as our leadership, again, I didn't make the decision to cancel the physical event, but I certainly was in the room and I've heard this stuff firsthand and you know, our leaders realize Adobe is not the company that wants to be hosting an event that puts people at risk, both employees or of course our customers that we care.

Course 26

Course Conference Video Analytics 26