2020 Employee Experience Measurement Roadmap 
PeopleMetrics
FEBRUARY 25, 2021
PeopleMetrics Experience Management Platform Roadmap Preview. We highlight: Features we added in 2020. Learn about the latest changes to PeopleMetrics and how they affect your team. This is a special look at what’s coming soon and what’s recently launched. The new features we're adding this year. Watch on YouTube. ? ? ?.
Qualtrics
FEBRUARY 4, 2021
IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. The most obvious IT problem in 2020 was, “How can we get everybody working remotely, immediately?” Here's how.
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SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.
GetFeedback
JANUARY 27, 2020
And customers are ready to open their wallets for great service — 86% of customers would be willing to pay more for a better experience. . That makes customer experience the leading factor driving revenue and retention, projected to eclipse price and brand as the key brand differentiator in 2020.
Think Customers
DECEMBER 13, 2021
In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience?
SurveySparrow
FEBRUARY 2, 2021
But 83% of organizations still struggled with this in 2020. Another aspect was the inconsistency, as companies struggled to put up a structure for employee recognition and appreciation. Well, if this happened with you also, you’re not alone because 2020 was a year of massive workplace changes, and nobody aced it perfectly.
delighted
DECEMBER 14, 2020
2020 required many companies to pivot their internal and external customer processes to provide convenience and safety. Switching to a more virtual world has sparked the need for customer feedback on updated customer experience (CX) strategies to ensure that all adjustments are as friction-free as possible.
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