Confirmit

FEBRUARY 12, 2020

You might have seen the news by now (I admit we’ve been shouting about it quite a bit), Confirmit has been named a Leader in the just-launched report ; The Forrester Wave™ Customer Feedback Management Platforms, Q1 2020. If you’re not a customer, maybe give us a call. We’re proud to be your partner.

Report 52

Report Customer Voice Consulting Technology 52

SurveyGizmo

OCTOBER 9, 2020

On October 10, 2020, SurveyGizmo changed its name to Alchemer. At Alchemer, we help our customers take a strong analytical approach, coupled with the know-how and intuition to help their customers’ voices come alive. . This FAQ was created to answer questions that you may have about our rebrand. It was fun and whimsical.

Customer Centricity 52

Customer Centricity Survey Feedback Analytics 52

NetBase

SEPTEMBER 17, 2019

in 2020, online was fairly underwhelmed and investors were decidedly skeptical, with the chain’s stock dropping 11%: That’s because Wendy’s has tried breakfast before – several times in the past decade actually , “including a 2010 plan to launch in 1,000 test markets that eventually petered out. Customer care excellence.

Analytics 45

Analytics Social Media Consumers Resources 45

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Much of the improvement has been driven by advancements in product innovation and digital technology. With rising customer expectations, good service is no longer good enough.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Qualtrics

FEBRUARY 17, 2020

As you plan out your days at X4, here’s a look at some of the sessions we recommend to help you come away from the event with all the inspiration and practical tips you need to take your XM program to new heights in 2020. Customer Experience - 14:00 // Thurs, March 12. Your frontline employees know your customers better than anyone.

Government 34

Government Leadership Employee Experience Automotive 34

Qualtrics

FEBRUARY 17, 2020

As you plan your X4 schedule, here’s a look at some of our recommended sessions to help you come away from the event inspired and full of practical tips to take your CX program to new heights in 2020. Take a look at the trends shaping customer, product, employee, and brand experience in our mainstage keynotes from the Qualtrics teams.

Customer Experience 29

Customer Experience B2B Leadership Government 29

Qualtrics

FEBRUARY 18, 2020

Take a look at the trends shaping customer, product, employee, and brand experience in our mainstage keynotes from the Qualtrics teams. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Qualtrics

FEBRUARY 18, 2020

Take a look at the trends shaping customer , product , employee , and brand experience in our mainstage keynotes from the Qualtrics teams. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020.

Government 29

Government Leadership Roadmap Culture 29

Retently

AUGUST 9, 2018

However, let’s go a little deeper, and look into the benefits of collecting, analyzing, and acting on customer feedback: 1. It Can Lead to Product/Service Improvement & Innovation. Knowing exactly what your customers want from your business can make the difference between success and failure. How likely, you ask?

Feedback 93

Feedback CEM Net Promoter Score Social Media 93

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. Most recently, Staci led a worldwide sales team at IBM for an offering that secures customers’ digital engagements. Follow Phillip on LinkedIn. .

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Interactions

JANUARY 7, 2021

There is no doubt that technology, especially AI, stood out as the MVP for many businesses during 2020. Those with effective automated customer experience applications were able to react quickly and effectively. Michael Johnston, Director of Research and Innovation. Michael Johnston, Director of Research and Innovation.

Customer Experience 62

Customer Experience Customer Journeys Self Service Video 62