Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. Prioritize customer service training.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

MARCH 3, 2019

How the Internet of Things is Changing Customer Service b y Alan Finlay. Relay) As we near the landmark year of 2020, the answers to once easy support questions are not as clear. My Comment: The Internet of Things (IoT) is positively impacting the customer experience. My Comment: Is email marketing dead?

Customer Service 96

Customer Service Omni-Channel Customer Retention Case Study 96

ShepHyken

JANUARY 27, 2020

In keeping with that objective, let’s look at some data reported by Adobe and Econsultancy in a report titled Experience Index 2020 Digital Trends. My Comment: Joseph Michelli has written an excellent article about how to leverage trends in the customer experience world. Don’t just attract new customers. It doesn’t cost.

Customer Service 26

Customer Service Customer Retention Trends Airlines 26

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

Customer Service Training 85

Customer Service Training Training Customer Service e-support 85

Qualtrics

DECEMBER 14, 2021

This is especially true as the world moved into an eCommerce-driven buying environment, where a support agent may have been the only human point of contact a potential customer has with your brand. And then, 2020 happened. Combine that with the demands of customer service teams and the challenges are tenfold.

Management 26

Management How To Effort Score Interaction 26

ShepHyken

JULY 20, 2020

Here are four ways companies are guilty of underserving their customers. How to Turn Every Customer Service Call Into a Valuable Customer-Retention Conversation by Gregg Schwartz. Rather than just respond, why not take the opportunity, since your connected with the customer, to deepen the relationship.

Self Service 62

Self Service Customer Service Customer Retention Retail 62

ShepHyken

AUGUST 31, 2020

(Learning Hub) Attracting new customers is cool and all, but do you know how to keep them around? My Comment: Some of our readers may know that I’m writing another book about getting customers to come back. The more formal name for that is “customer retention.” Still, I liked this article a lot.

Customer Service 108

Customer Service Social Media Customer Service Training Infographics 108

ShepHyken

FEBRUARY 10, 2020

5 ways to increase customer retention in 2020 by Michael Barnard. CustomerThink) We have outlined 5 simple steps for you to increase your customer retention in 2020 and ultimately grow your revenue today and into the future. My Comment: How do you increase customer retention?

Customer Service 106

Customer Service Infographics Customer Retention B2B 106

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. Now available as an online/web-based training program!).

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ShepHyken

JULY 13, 2020

My Comment: We’ll close with an article on customer retention. I’m especially partial to the first of the six strategies covered, which is to “onboard” your customers and clients appropriately. Getting customers to use your products and services the right way obviously helps for a better experience.

Customer Service 56

Customer Service Customer Centricity Omni-Channel Contact Center 56

Storyminers

JULY 6, 2020

His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. Now available as an online/web-based training program!).

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JUNE 15, 2020

For this, you can use tools like live chat or a help desk ticketing software that help you capture valuable data on customer behavior, decisions, and expectations. Recommended Read: Best 20 Help Desk Ticketing Systems of 2020. These factors will help your support agents create a personalized experience for all customers. #8.

Strategy 105

Strategy Social Media e-support Software 105

Comm100

OCTOBER 11, 2017

Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Lower Retention Rates. Better Customer Retention.

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

ShepHyken

JUNE 13, 2016

Perhaps one of the most important trends is the first one, that emphasizes how self-service customer service is a viable channel. Gartner predicts that in 2020 85% of business relationships will be handled without any human interaction. 24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands by Clutch.

Omni-Channel 48

Omni-Channel Self Service Customer Service Infographics 48