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Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?

BlueOcean

Let’s get real: once-transformative technologies that allowed businesses to respond to consumer needs with speed and agility no longer elicit the oohs and aahs they once did. Below, we break down the consumer trends that will reign supreme in 2019 and how businesses can rise to the challenge.

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[VIDEOS] Aberdeen State of Service 2019

Alliance by IFS

We partnered with Aberdeen to bring you the State of Service 2019 on-demand webinar outlining the top challenges faced by today’s best-in-class service firms and what technologies and strategies they are using to overcome them. The post [VIDEOS] Aberdeen State of Service 2019 appeared first on Astea. Interested in learning more?

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How Do Luxury Brands Meet The Needs of Consumers Right Now?

NetBase

Here, we’ll take a look at some of the some of the changes taking place in the market and what luxury brands are doing different to meet the needs of consumers right now. What luxury consumers really want from brands. 5 top luxury brands and what they’re doing different. Finishing 2019 with a brand value of $47.2

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New Partnership between Synergy and Customer Service Action

CSM Magazine

Customer Service Action, owned by The Customer First Group, focuses on empowering positive change for consumers and brands. Providing an online consumer facing platform for the public to complain or compliment brands across all sectors. The Customer First Group was founded in 2019 by Martin Newman.

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The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

This is in large part due to the positive reputation it has with consumers: it’s convenient and assumed that these codes are secure. Fraudsters are using an increasing number of ways to compromise consumer phones, and businesses are feeling the impact. LexisNexis calculates that in 2021, every $1 of fraud cost U.S. in 2020 and $3.13

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Turbulence Upstream

C Space

One of the surprising losers of the pandemic – according to consumers – is Netflix. A streaming service isn’t about the movies you watch; a retail store isn’t about buying; shoes aren’t about the gear — it’s about what that experience, moment, feeling activates in consumers’ lives. Turbulence Upstream. Jessica DeVlieger, Global CEO.

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POV: Where Is The New Growth For Restaurants? Your 6-Step Strategy

Strativity

From the pandemic then straight into inflation, rising interest rates, and softening consumer spending, Material’s view is: The restaurant category may never normalize. The go-go days Prior to 2019, consumers were experiencing a massive boom in restaurant choice. It’s hard to underscore the franchise value concept enough.