2019, Brand Values, Consumers and Lifetime Customer

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

CSM Magazine

JUNE 10, 2022

One-time passcodes, or OTPs, sent to mobile phones are the cornerstone of many organizations’ customer authentication strategies. This is in large part due to the positive reputation it has with consumers: it’s convenient and assumed that these codes are secure. Protecting the Customer Experience. in 2020 and $3.13

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The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

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