West Monroe

FEBRUARY 23, 2022

What is the roadmap? data , 54% of participants said they measure the value of data in terms of its impact on operational performance and ability to drive value by managing cost of goods sold; maximizing on-time in-full (OTIF); increasing capacity and productivity in light of labor and material shortages; or improving efficiency and quality.

Leadership 52

Leadership Culture Training Technology 52

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

C3Centricity

DECEMBER 31, 2018

Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy. Constant innovation and novelty has made us all more impatient and critical. Marketing must deliver more!

Brands 208

Brands Strategy Customer Journeys Infographics 208

Strativity

APRIL 27, 2023

This article was written by James Lanyon, EVP, Strategy & Innovation ( james.lanyon@materialplus.io ) , and Sean Eidson, VP, Strategy & Innovation ( sean.eidson@materialplus.io ) at Material. Material works with some of the largest and most innovative restaurant brands. Adopt the mindset of prototypes over decks.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. This means adopting an “imagineering” mindset to create new value in new ways.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

NetBase

OCTOBER 7, 2019

And if you watch this quick recap of two NetBase LIVE 2018 events , you’ll see why it’s so highly attended: This year, our NetBase LIVEE lineup – and learning – is even more amazing. And how to overcome these barriers, as well as methodology to innovate for the future and deal with the changing landscape of beverages.

Analytics 8

Analytics ROI Brands Social Media 8

Kustomer

JANUARY 25, 2019

2018 was a terrific year for everyone here at Kustomer. You may already know Neeraj as the originator of the T2D3 (triple, triple, double, double, double) cadence for measuring hyper-growth in startups. The Kustomer platform will continue to add capabilities and innovations as it evolves. Check out the Midas list.

Roadmap 75

Roadmap Brands Innovation Marketing 75

NetBase

OCTOBER 22, 2018

Creating a Social Measurement Framework that Your CMO Will Love. Michael Fein , SVP Strategic Insights & Analytics at PMK*BNC ran down the metrics that matter, and how to keep the C-suite in the loop with easy and clear measurements of progress. Data Driven Big Ideas: Toyota Tundra and World Cup 2018.

Analytics 58

Analytics Social Media Roadmap Hotels 58

ChurnZero

JANUARY 8, 2021

Jason joined Alida in 2018 with over 20 years of experience leading customer success and operations teams, where he developed a deep expertise in driving customer value with a focus on empathy to ensure optimal business outcomes for customers. Follow Ken on LinkedIn. . Jason Baldree, (First) Chief Customer Officer, Alida.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Such priorities might include getting all your data in one place, adding data security measures, or deploying modern campaign management capabilities.

Loyalty 59

Loyalty Trends Data Marketing 59

North Highland

OCTOBER 18, 2018

They need to think of their work—and measure their performance—in terms of specified business teams, functions, and projects. Innovation is a key priority and a part of the culture that empowers both strategy and day-to-day ways of working. Individuals are multi-skilled and in cross-functional teams.

Self Service 49

Self Service Technology Leadership Roadmap 49

Pink Guava

OCTOBER 31, 2018

In our last blog, titled ‘Stellar Customer Experience’ we have briefly touched upon what you could still do in 2018 and make Customer Experience work for your organization. Measure and Innovate Once you have created the roadmap and used them to further set your near and long term goals.

Customer Experience 45

Customer Experience Effort Score Metrics Measurement 45

Currency Alliance

FEBRUARY 26, 2019

In December 2018, we published what we consider will be the Top 10 Trends in loyalty marketing during 2019. Many bells and whistles added in recent years are actually a distraction for customers – yet many cheerleaders in the industry blindly call it innovation. Of equal importance are the resources to measure results.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45