ChurnZero

JANUARY 3, 2020

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

Report 69

Report Customer Success Net Promoter Score Chief Customer Officer 69

AskNicely

AUGUST 17, 2018

Why is Customer Obsession a Priority? A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. And 23% of CEOs list customer service as one of their top three business priorities. Obsession expressed through actioning customer feedback. 28% say workforce.

Competitive Advantage 150

Competitive Advantage Feedback Net Promoter Score NPS 150

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Software 56

Software Report Customer Success Net Promoter Score 56

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Amity

DECEMBER 12, 2017

The day-to-day life of Customer Success professionals can get pretty hectic. The playlist below takes you through key questions Customer Success teams face. The playlist below takes you through key questions Customer Success teams face. Building a Robust Customer Success Program.

Customer Success 67

Customer Success Net Promoter Score Effort Score Trends 67

ChurnZero

DECEMBER 18, 2018

ChurnZero Named Overall SaaS Category Winner in 2018 APPEALIE Awards. APPEALIE has announced the winners of the 2018 SaaS Awards. 23 SaaS apps were recognized for their demonstrated excellence and customer delight. The 2018 APPEALIE SaaS Award winners are presented below: OVERALL SAAS CATEGORY WINNERS . Instructure.

Net Promoter Score 40

Net Promoter Score Software Customer Success Customer Expectations 40

ChurnZero

DECEMBER 28, 2018

We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. Customer Success Metrics that Matter.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

AskNicely

OCTOBER 24, 2018

Most companies understand that Net Promoter Score is a measure of customer loyalty and loyalty leads to customer retention and growth. Savvy business leaders work to ensure those outcomes by making Net Promoter Score a key performance indicator. Get the 2018 NPS Benchmark study.

Net Promoter Score 150

Net Promoter Score Survey NPS Healthcare 150

Waypoint Group

JULY 13, 2018

On June 19 th , 2018, a few of us Waypointers attended the inaugural Customer SuccessCon Denver, hosted by Mikael Blaisdell’s Customer Success Association. achieve company-wide buy-in for your customer success initiatives. 10:07 : What to do with items outside your span of control.

Customer Success 40

Customer Success Company Customer Experience NPS 40

ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Net Promoter Score 40

Net Promoter Score Chief Customer Officer Software Customer Satisfaction 40

Retently

MARCH 18, 2019

The key to retaining customers is extremely simple: deliver value and provide a great experience that makes customers want to stick with you and recommend you to others. Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Airbnb Customer Retention.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Eptica

MARCH 28, 2018

Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. Author: Olivier Njamfa Businesses have been running Voice of the Customer (VoC) programs for some time , but in many cases overall customer satisfaction has actually deteriorated.

ROI 65

ROI Net Promoter Score Return on Investment Effort Score 65

Chattermill

SEPTEMBER 4, 2018

on 5 Sep 2018. Customer Experience. As Andrew Chen writes in an essay on scaling growth if you create experiences that your users love and they engage with your product, you can achieve major “word of mouth” growth driven by a high Net Promoters Score. The Slack Growth Hack: Making Word of Mouth Work.

Net Promoter Score 40

Net Promoter Score NPS Advertising Feedback 40

CustomerSuccessBox

SEPTEMBER 3, 2021

As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. Right from the marketing team which finds potential customers to customer success that implements strategies, you are putting in your best. Calendar invites are magical in customer success.

Engagement 52

Engagement Effort Score Net Promoter Score Customers 52

ChurnZero

AUGUST 31, 2018

Automated alerts from a Customer Success platform can provide early indicators that could help you save an account, present opportunities to expand the account, and in general allow you to be proactive in contributing to your Customer’s Success. Net Promoter Score – The score your customers give you can be very telling.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

ClearAction

OCTOBER 16, 2019

Sweetened deals to lure away competitors’ customers can alienate existing customers. A wider array of customers means more customer personas and subsequent high demands on Customer Service and Customer Success roles. 1 2018 NPS® & CX Benchmarks Report , CustomerGauge.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

WorkOutLoud

JANUARY 23, 2018

You will gain immediate access to powerful data such as accurate and updated personally identifiable information (PII), traffic and growth, interest and activity, even Net Promoter Score (NPS). 40 Customer Retention Statistics You Need to Know-Chris Boeckelman; [link]. appeared first on Workoutloud.

Customer Experience 40

Customer Experience Self Service Social Media Multi-Channel 40

Survicate

JULY 26, 2018

This extensive 2018 Customer Service Report shows perfectly how important customer satisfaction is. You can see that Tech companies have consistently highest customer satisfaction and I believe this is because SaaS companies with inbound business models fall into this spectrum.

Survey 40

Survey Net Promoter Score NPS Customer Satisfaction 40

Amity

FEBRUARY 21, 2018

So, you want to pursue a career in Customer Success? Based on their extensive jobs landscape data, LinkedIn even identified Customer Success Manager as the third most promising job of 2018. Things to consider for your career in Customer Success: Is Customer Success For You?

Customer Success 77

Customer Success Net Promoter Score Measurement Course 77

GetFeedback

MARCH 13, 2019

The Net Promoter Score (NPS) metric is the perfect way to determine which customers are your brand advocates (NPS Promoters), which customers are moderately happy with your brand (NPS Passives), and which customers have encountered a bad experience along the way and would not recommend your services or products (NPS Detractors).

NPS 186

NPS Net Promoter Score How To Survey 186

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

MAY 21, 2018

Most of the functions in an organization have something to do in improving the customer experience. source ) No wonder, customer experience is the engine of growth in 2018. I'm already leading customer experience transformation!" Set a common customer experience metric and target for the organization.

Customer Experience 326

Customer Experience Customer Centricity Net Promoter Score Feedback 326

Lumoa

MAY 21, 2018

To understand better how things work in real life, we asked about the customer experience responsibilities from around a hundred Customer Experience Directors and Managers, CMOs and Customer Success Specialists. Discover all the results of the survey in the State of Customer Experience in 2018.

Customer Experience 160

Customer Experience Customer Centricity Net Promoter Score Feedback 160

ProProfs Chat

DECEMBER 14, 2018

Your customers appreciate you when your agents offer them fast services & with the human touch. Customer experience is all about speed, consistency, friendliness, and convenience. Himanshu Garg Senior Manager Customer Success, Whatfix. Access real-time customer surveys and NPS (Net Promoter Score) surveys.

Software 94

Software Knowledge Base Net Promoter Score Effort Score 94