Why Customer Success-Powered Growth Starts With Executive Buy-in
AskNicely
SEPTEMBER 25, 2018
Growth-savvy customer success experts agree that creating a customer-first culture begins and ends with executive buy-in. Here’s why: According to The 2018 NPS Benchmark Study, when high-level executive support is present, an organization is twice as likely to successfully build an advanced NPS (Net Promoter Score) program.
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