2018 Customer Success Effort Score Net Promoter Score 
Wootric
DECEMBER 21, 2018
These are the articles that resonated the most with our readers in 2018. If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. Using Industry Benchmarks to Set a Good Net Promoter Score (NPS) Goal.
Amity
DECEMBER 12, 2017
The day-to-day life of Customer Success professionals can get pretty hectic. The playlist below takes you through key questions Customer Success teams face. The playlist below takes you through key questions Customer Success teams face. Building a Robust Customer Success Program.
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Gainsight
DECEMBER 10, 2018
Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success.
ChurnZero
DECEMBER 28, 2018
We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. 10 Punny Customer Success Jokes. Churn Monster: Slacker Customer.
CustomerSuccessBox
SEPTEMBER 3, 2021
As a Customer Success Manager, you and your team take in a lot of efforts to connect and engage with your customers. Right from the marketing team which finds potential customers to customer success that implements strategies, you are putting in your best. Customer Engagement Score Per Contact.
Eptica
MARCH 28, 2018
Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Published on: March 28, 2018. Author: Olivier Njamfa Businesses have been running Voice of the Customer (VoC) programs for some time , but in many cases overall customer satisfaction has actually deteriorated.
ChurnZero
AUGUST 31, 2018
Automated alerts from a Customer Success platform can provide early indicators that could help you save an account, present opportunities to expand the account, and in general allow you to be proactive in contributing to your Customer’s Success. Net Promoter Score – The score your customers give you can be very telling.
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