ShepHyken

AUGUST 20, 2018

.” Are your customers’ experiences profoundly remarkable? Retail Customer Experience) Emotional connection in the customer experience game is a mere table stake, not an extra or a value-add. The absence of an emotional connection is the definition of a poor customer experience. by Chip Bell.

Customer Service 69

Customer Service B2B B2C Innovation 69

ShepHyken

NOVEMBER 18, 2020

Amazon Go is a convenience store chain that has automated or self-service checkout. When they opened their first store in early 2018, nobody thought that customers would not only want a people-less way to shop, but in the wake of COVID-19, desire and demand it. You walk in the store, pick up what you want and walk out.

Loyalty 143

Loyalty Self Service Customer Service Training Tips 143

ShepHyken

OCTOBER 25, 2021

(CMSWire) Chatbots continue to handle an increasing amount of customer support and other B2C and B2B interactions. billion market of 2018. Chatbots are being used to take customer orders, speed interactions, increase access, generate leads, and for a variety of other uses. billion by 2026, representing a 30.9% by Pam Hughes.

Customer Service 148

Customer Service Loyalty Programs Chatbots Loyalty 148

ShepHyken

DECEMBER 20, 2018

Shep Hyken’s Best Customer Service and Experience. Articles, Videos & Podcasts from 2018. Top Cartoon for 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. They discuss the impact that words have on human connection and customer service.

Video 123

Video Customer Service Customer Experience Customer Service Training 123

ShepHyken

AUGUST 6, 2018

My Comment: Want to deliver authentic customer service that connects with your customers? Eight tips that will remind us of how important it is to try and create a connection with our customers. 10 Great Customer Service Books You Need in Your Library by VIPdesk Connect .

Customer Service 67

Customer Service Social Media Culture Tips 67

ShepHyken

JUNE 13, 2022

This grew to 29% by 2018. Watch to learn the four key takeaways from Salesforce’s State of the Connected Customer research report. It’s not an article, but a short video from our friends at Salesforce sharing the four things customers want in 2023. My Comment: We close out with something a little different.

Customer Service 68

Customer Service Sports Customer Journeys Government 68

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Myra Golden

DECEMBER 13, 2017

Your customer experience still not where you know it needs to be? The real question is: how will you gear up to make 2018 better? I try to make my training easy – for you, your employees, and even for me, by offering it online. Let me help your workgroup thrive in 2018. The struggle is real.

Training 51

Training Customer Service Training Course Connections 51

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. My Comment: I like how AI (Artificial Intelligence) has been improving the customer experience. This article gets to three areas that truly benefit the customer; personalized recommendations, biometric recognition and virtual (digital) assistants. Follow on Twitter: @Hyken.

Customer Journeys 102

Customer Journeys Customer Service B2B Social Media 102

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Enel Energia.

Call Center 81

Call Center Company Telecommunications Banking 81

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Integrity Solutions

MARCH 3, 2020

Both in 2018 and 2019, we polled CCW attendees about the critical issues they’re facing in two overarching categories: agent challenges and operational challenges. We checked back in on those topics again this year, and as we discovered, while the industry is changing at a rapid clip, the same big challenges persist year after year.

Contact Center 60

Contact Center Culture Conference Call Center 60

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Magellan Solutions

MAY 6, 2020

Companies that outsource call center ops have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. Financial Institutions. Enel Energia.

Call Center 52

Call Center Company Telecommunications Banking 52

ShepHyken

AUGUST 20, 2018

By providing an app or website, you are giving customers more options, more ways to connect, get information or even make purchases. My book, The Convenience Revolution , can guide you and help you come up with ideas to create more convenience for your customers. For information, contact 314-692-2200 or www.hyken.com.

Self Service 81

Self Service Industry Banking Video 81

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. What will brands’ biggest concerns be in 2018? How will emerging and growing trends change the customer service equation?

Self Service 40

Self Service Trends Customer Service Contact Center 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ShepHyken

OCTOBER 22, 2018

G2 Crowd)Facebook may be for social connections between families and friends, but its Messenger platform is home to over 300,000 customer service, marketing, and sales chatbots – and this number isn’t slowing down anytime soon. Facebook Chatbots are the Next Big Thing in Marketing (+5 Chatbot Examples) by Devin Pickell. (G2

Customer Service 22

Customer Service Chatbots Infographics Consulting 22

ShepHyken

FEBRUARY 5, 2018

New Study: 62% of Companies Ignore Customer Service Emails by Steven MacDonald. SuperOffice) Today we’re excited to release our new study: The 2018 Customer Service Benchmark report, which is a study of how 1,000 companies handle customer support. No doubt there is a connection between sales and service.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

DECEMBER 17, 2018

Predicting what your customers will do next comes from data. Creating valuable content will help customers be interested in what you do and sell. And, connecting on an emotional level helps drive return visits/purchases. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Trends Customer Care Case Study 81