5 Top Customer Service Articles For the Week of February 19, 2018
ShepHyken
FEBRUARY 19, 2018
My Comment: Sometimes an automated customer support solution (like chatbots) or a self-service solution can frustrate the customer when they can’t get the answer they want. That’s when support must seamlessly and easily flip over to a human connection. Customer service training doesn’t cost, it pays.
Let's personalize your content