BirdEye

OCTOBER 6, 2023

This constant threat to your brand’s name is known as reputational risk. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. How to measure reputational risk? How to measure reputational risk?

Strategy 59

Strategy Social Media Airlines Software 59

ProProfs Chat

JULY 30, 2021

in the Q4 of 2018. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018. If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products. Image Source: Microsoft.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Shep Hyken (@Hyken) April 15, 2018.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Yet Chick-fil-A operators are more than happy to pay it. McKinsey and Co.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

The Post article was on the heels of articles from Restaurant Business (2018) and The New York Times (2017)—both asserting that there may be too many restaurants. It’s hard to underscore the franchise value concept enough. Yet Chick-fil-A operators are more than happy to pay it. McKinsey and Co.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Stella Connect

APRIL 17, 2018

Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Qualtrics

JANUARY 23, 2020

According to the Governance and Accountability Institute, 86% of the S&P 500 Index companies published a sustainability or corporate responsibility reports in 2018. For one thing, it can increase revenue and build brand value. Know how you’ll measure success. Why the investment in CSR? It can also spur social change.

How To 26

How To Policies Employee Engagement Study 26

Grade.us

DECEMBER 1, 2020

to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. Prominence: How well known your business is; Google can measure both online and offline prominence (e.g., Value proposition. Easily ask for reviews.

Hotels 49

Hotels Report Social Media Brands 49