Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Inspiring Real Loyalty, No Cards in Sight. engender loyalty! How Can You Build Human Loyalty to Beat the Competition?

Tourism 56

Tourism Travel Customer Service e-support 56

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

Gainsight

APRIL 23, 2021

Sabina: At Mavenlink, I oversee the adoption, expansion, renewal, and loyalty programs. Additionally, I built the third division this last year, the business’s community and loyalty arm. Sabina: When I joined Mavenlink in 2016, the Customer Success mission was evolving. And what’s your role at Mavenlink?

Customer Journeys 76

Customer Journeys System Loyalty Programs Resources 76

Currency Alliance

OCTOBER 31, 2022

A recent article on PhocusWire helpfully outlined a range of security vulnerabilities common to loyalty programs. Most loyalty program operators now recognize the urgency of improving their platform security, but are still unsure how to proceed. the loyalty rule(s) that should be applied.

Travel 52

Travel System Loyalty Loyalty Programs 52

NobelBiz

JUNE 29, 2021

Enhancing customer loyalty : By using the proper procedures and technologies, the call center will enable you to deliver a level of service that is unrivaled by the competitors. Customers, for example, are increasingly favoring so-called conversational solutions to stay in touch with companies.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Thematic

DECEMBER 5, 2018

Think customer loyalty programs are all about getting generic discounts, points and rewards? For customer retention, examples of prescriptive analytics include the next best action and next best offer analysis. Examples of diagnostic analytics include churn reason analysis and customer health score analysis. Think again.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Technology started to permeate customer experience management, from digital experience and call centers to loyalty program management and beyond. Learn more from the CRM consulting perspective.

Customer Experience 40

Customer Experience Government Chief Customer Officer Customer Journeys 40

Currency Alliance

MAY 9, 2022

Such ‘digital washing’ (like greenwashing in the context of environmental protection) is also taking place in loyalty, where various vendors claim to be true SaaS platforms or API-centric. To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

Retently

NOVEMBER 21, 2018

To give you an idea of how it generally works, and to show you what kind of strategies you can put into practice to mobilize your brand promoters, we’ve highlighted some notable examples from the world top companies below. Advocacy Marketing Examples. Starbucks’ Advocacy Marketing. Apple’s Advocacy Marketing. Okta’s Advocacy Marketing.

Examples 120

Examples Strategy Company Marketing 120

SurveySparrow

OCTOBER 2, 2020

Are they happy with the development and learning programs provided by your organization? For example, Campbell’s Soup increased its stock price, 30% by prioritizing employee engagement. The Harvard Business Review report from 2016 stated that employees have to go through 10 different stages in their entire work-lifecycle.

Employee Experience 59

Employee Experience Survey Customer Journeys Employee Engagement 59

SmartKarrot

DECEMBER 10, 2020

The gamification market has grown so big that it was predicted to reach $2.8bn by 2016. Businesses use gamification techniques quite widely to design their customer loyalty programs. These goals may include customer education , conversion, customer loyalty, customer engagement, product adoption , etc. Wrapping Up.

Gamification 11

Gamification Customer Success Social Media Loyalty 11

Currency Alliance

OCTOBER 27, 2017

We have seen tremendous change across many industries during the past 40-50 years, and these changes can help predict the next evolution in the loyalty sector. Unfortunately, the customer loyalty sector has not kept pace. Most loyalty programs still retain largely the same design as 20 years ago.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

BirdEye

JULY 14, 2023

Examples of incentives include gift cards, free products, sweepstakes entries, discounts, and rewards points. Prior to 2016, you might have seen a standard disclaimer on Amazon saying something like, “I received this item at no charge in exchange for an honest review.” That’s a legal disclaimer for an incentivized review.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

Retently

MARCH 18, 2019

Well, by far the most effective way to measure customer satisfaction and loyalty is via the Net Promoter Score. Even today, Amazon is actually boasting amazing customer loyalty, at least according to Forbes ; however, the company isn’t quite ready to share exact customer numbers. Moreover, this was a 6% increase from 2015.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

Comm100

JUNE 13, 2018

For example, many retail stores extend their 30-day return policy to 90-days during the shopping season. According to a study by Inmar , 72 percent of coupons used in 2016 affected purchasing behavior , usually by encouraging shoppers to buy a product they otherwise would not have. Put on Your Best Holiday Deals.

Tips 143

Tips Self Service e-support Social Media 143

ShepHyken

AUGUST 8, 2016

The author uses Star Wars examples and artwork throughout the article to teach concepts and strategies related to NPS (Net Promoter Score). 7 Steps to a Flawless Loyalty Program by Timi Garai. Plus, the infographic also explains how a loyalty program can help to increase your ecommerce store’s profit.

Net Promoter Score 48

Net Promoter Score Infographics Customer Service Loyalty Programs 48

Currency Alliance

MARCH 9, 2021

Headless loyalty systems are API-first loyalty platforms that enable any customer-facing platform to integrate loyalty marketing functionality into their Customer Experience (CX) via API. The loyalty industry still operates mostly on tightly-integrated legacy technology platforms, in which changes are slow and expensive.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59

Currency Alliance

AUGUST 16, 2019

Loyalty programs once enabled relatively personalized marketing. Today, practically all these higher-spending customers are already enrolled in ‘no-brainer’ loyalty coalitions. delivering more loyalty value so customers accelerate their path to rewards – keeping them engaged with your brand.

Loyalty 40

Loyalty Brands Loyalty Programs Airlines 40