2016 Customer Engagement Customer Experience Design Engagement 
ReviewTrackers
JUNE 29, 2017
In today’s consumer culture, the creation of a great customer experience — and the ability to continue redesigning the experience — gives companies the opportunity to solve problems, improve customer engagement, and build stronger relationships with customers. What is Customer Experience Design?
Michelli Experience
DECEMBER 30, 2015
Here are my 6 commitments for 2016, I will be asking you to share your targets at the end of this post: Show-up : Surely, you have run across people who perpetually make excuses or you’ve had interactions with those who seem to be in a constant state of “trying.” It is through “otherness” and service that we matter!
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Michelli Experience
SEPTEMBER 15, 2016
Ernie is the now 93-year-old, World War II veteran, who started a coast-to-coast run on August 7, 2013,which he completed (some 3,000 miles later) on August 20, 2016. I saw this same passion for mastery when I ran earlier in the year with Ernie Andrus. With the passion I have for making it to the finish line, nothing will stop me.”
Michelli Experience
JANUARY 6, 2016
In support of my position, I offer the following: If you want to keep customers in 2016 …. Worry less about your prices and spend more time elevating your customer experience. According to Accenture, customer churn is linked more to bad service moments than to price related issues. Research by Bain & Co.
Michelli Experience
JULY 25, 2017
In last week’s blog , I highlighted a US decline in social trust (a precipitous drop of 46% points from 1964 to 2016). I also opined on the critical role of trust in strengthening the social contract between businesses and customers. Trust, Engagement, and You. What are the trust and engagement levels of your workforce?
Michelli Experience
MARCH 11, 2016
In 2016, mobile marketing will be a must-have by many businesses. Everyday mobile users have come to expect higher forms of engagement, and they’re pushing the smartphone’s technological progress in an interesting direction. In 2016, over 2 billion consumers are expected to purchase smartphones worldwide.
Michelli Experience
NOVEMBER 14, 2017
That gesture became a signature moment for blizzard delivery, and in 2016 it evolved into an “Upside Down or Free” campaign whereby you would receive your next blizzard for free – if your server failed to flip it at the handoff.
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