OpinionLab
JULY 15, 2016
Our customer Citi outlined in their main stage presentation how a customer-centric culture is helping them to consistently implement cross-channel CX. According to Forrester analyst Sam Stern, ”CX culture is tied as much to the employee experience as it is to the customer experience.”.
Responsetek
MAY 7, 2018
Just as Social Media created a shock to the system for public relations (PR) departments, so high volumes of real-time customer experience feedback have also created a change in the research (and operations) departments. Customer-centric organizations and their research departments see customer feedback in the same light.
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ijgolding
JANUARY 15, 2016
‘The Know It All’ – this type of company does not think it needs to ‘do’ Customer Experience because ‘we already do it’; or ‘we do not need to do it’. The Confused’ – increasingly, I am coming across organisations that are just confused by Customer Experience. Customer Experience Strategy. Metrics, Measurement and ROI.
Customer Bliss
APRIL 24, 2018
This is the 100th episode of the Chief Customer Officer Human Duct Tape Show , and I have YOU to thank for it! I’m sending a huge, heartfelt thank you to all of the podcast guests I’ve interviewed since the launch of this podcast back in 2016.
Second to None
MARCH 30, 2018
According to Scott Brinker’s Marketing Technology Landscape Supergraphic , there are now more than 5,300 marketing technology solutions—a 40 percent increase from 2016. But the result will be an organization that truly prioritizes the most important people to your brand: your customers.” Say no to point solutions.
Second to None
APRIL 3, 2018
Online ordering for both takeout and delivery is wildly popular, with food delivery estimated to grow by almost 200% between 2016 and 2021.[2] 2] Fast-casual brands need to make sure they are churning out positive customers via these interactions, because it is an easy source of establishing loyalty. 1] [link]. [2] 2] [link]. [3]
CX Journey
APRIL 5, 2017
It was published on their blog on June 7, 2016. Are you following the 10 Commandments of Customer Experiences? In May 2016, I spoke at CallidusCloud Connections (C3); if you've never been to this event, be sure to check it out this year! When that happens, the customer wins. I've made slight modifications.
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