Currency Alliance

MARCH 30, 2022

Such a simple program quickly revealed invaluable insight into the customer and opened a whole new channel of communication across email, SMS and good old post! but within a few years it had become South Africa’s leading loyalty program. I co-founded Currency Alliance seven years ago based on two bets.

Loyalty 52

Loyalty Loyalty Programs Resources Airlines 52

Beyond Philosophy

JUNE 14, 2016

Based on insights from the Temkin Group report’s State of CX Metrics, 2015, a recent LinkedIn infographic post by CXPA co-founder Bruce Temkin labeled customer experience metrics as “Immature, But Improving”. Poor communication of CX metrics (41%). Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Metrics 60

Metrics Customer Experience Infographics Consulting 60

Currency Alliance

MAY 29, 2017

In a study undertaken in 2015 by Elite Daily, 6 in 10 millennials surveyed said they were brand loyal. And by visible, this means communicating with them on their terms – not by flashing a banner advert in front of their face. Rather it’s just their “ normal.”. Millennials can be loyal customers. Namely on social media.

Engagement 40

Engagement Social Media How To Loyalty Programs 40

NobelBiz

FEBRUARY 21, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this way, clients and potential clients may easily get in touch with the person they last communicated with. Customer Data is the new currency for contact centers in 2023 and beyond.

Contact Center 52

Contact Center Data Management Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. In this way, clients and potential clients may easily get in touch with the person they last communicated with. Customer Data is the new currency for contact centers in 2023 and beyond.

Contact Center 52

Contact Center Data Contact Center Software Management 52

Currency Alliance

NOVEMBER 19, 2016

In a study undertaken in 2015 by Elite Daily, 6 in 10 millennials surveyed said they were brand loyal. And by visible, this means communicating with them on their terms – not by flashing a banner advert in front of their face. Rather it’s just their “ normal.”. Millennials can be loyal customers. Namely on social media.

Engagement 40

Engagement Social Media How To Loyalty Programs 40

Currency Alliance

MARCH 20, 2017

In 2015, Amazon surpassed Walmart as the most valuable retailer in the US by market capitalization. This flywheel can spin faster and faster – and build real loyalty ( or even advocacy ) over time. Most retailers have less than 20% of their customers actively participating in their existing ´stand-alone´ loyalty programs.

Brands 40

Brands Loyalty Programs Loyalty Retail 40

Natalie Petouhof

JUNE 15, 2015

With the ubiquity of smartphones, connected products, apps, wearable devices and digital communications there are trillions of customer interactions every day. New Journey Builder activities, triggers and events with Sales Cloud and Service Cloud will be available in Q4 2015. Active Audiences is generally available today for customers.

Marketing 40

Marketing Advertising CRM Conference 40

Engine Insights

AUGUST 15, 2015

Of the 900 people we surveyed in our most recent HR Reflections study, 93% said that their top people priority for 2015 is customer centricity. Every year we undertake a study into what HR professionals predict to be the key performance priorities. But how is this being put into practice?

Customer Centricity 40

Customer Centricity Conference Loyalty Programs Culture 40

CSM Magazine

DECEMBER 14, 2015

hybris, an SAP company, has announced the findings of an October 2015 commissioned study conducted by Forrester Consulting on behalf of hybris titled “The Contextual Marketing Imperative: the evolution of personalization from push messaging to one-to-one personal customer experiences.”.

Study 40

Study Brands Customer Experience Loyalty Programs 40

Currency Alliance

OCTOBER 11, 2018

Mobile check-in can also be deployed to upsell room selection, to offer customized key collection, or can be integrated with a loyalty program to confirm benefits such as lounge-access or free Wi-Fi. Restive guests: understanding hospitality loyalty. Different loyalty drivers apply to different guest demographics.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Retently

OCTOBER 1, 2018

Brand Loyalty – If the product/service experience was positive and the customer is satisfied with your brand, they will likely start becoming loyal and promoting your business. Identifying Customer Touch Points – Method 1. How to Collect Relevant Feedback for Your Touchpoint Map.

Customer Journeys 99

Customer Journeys Touchpoint Social Media How To 99

ClearAction

AUGUST 21, 2016

What do you see ahead for 2015? They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

Currency Alliance

MARCH 9, 2021

After 2015, brands gained access to technologies that allowed them to become customer-centric, and to deliver a browsing/shopping experience that facilitates a more enjoyable customer journey. A true headless loyalty platform uses open APIs with specific endpoints that are optimized for each use-case.

Loyalty 59

Loyalty Customer Engagement Engagement CRM 59

Comm100

JUNE 13, 2018

According to LoyaltyOne, more than two-thirds of consumers strongly agree that companies, retailers, or brands send them too much irrelevant communication. Communicate your marketing strategies between departments for effective planning and implementation. Plan Specific Marketing Action.

Tips 130

Tips Self Service e-support Social Media 130

ClearAction

MAY 28, 2015

What do you see ahead for 2015? They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer.

Company 48

Company Customer Experience Social Media Customer Journeys 48

Pointillist

MAY 23, 2018

Your Needs: Understand and communicate your customers’ actual journeys. Ideate and communicate journeys for new products or processes. Journey mapping is a way to visualize and communicate your customer’s experience across touchpoints and over time, as they seek to achieve a specific goal. Journey Discovery.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Retently

MARCH 18, 2019

Moreover, this was a 6% increase from 2015. Tesla customer reps also communicate with other internal departments to improve the customer experience. Tesla’s buying process is very personal for consumers, and Starbucks’ loyalty program is focused on offering personalized rewards and offers. Netflix Customer Retention.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. Our goal remains the same: to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen.

Brands 52

Brands Transportation Sales Innovation 52