CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ” For further details on the BigChange awards and their significance in championing women’s causes, please click here.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

OCTOBER 19, 2023

BigChange has developed a system to help commercial vehicle drivers avoid unexpected charges and fines associated with low emission and traffic congestion zones. Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. Since implementing the 6-in-1 BigChange system, Angloco has doubled its production capacity and increased turnover by nearly 100 per cent.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 6, 2023

The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. The Sheffield-based company has also deployed the BigChange customer portal that allows customers to directly access service and site history information and book engineer appointments.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. In the first 4 months of use, BigChange customers using the tool have saved over £1.2million; cutting 6.4

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. After viewing an invoice summary on the engineers’ mobile device, a customer receives a payment app link. A ‘pay now’ screen then pops up on their phone for easy, one-click payment.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. The CRM function is paramount to our work, and the ease of use is a big plus point.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. We researched, and even trialled, other systems before selecting BigChange, deciding it was perfect for the way we operate.

Groups 52

Groups Management Customer Relationship Management CRM 52

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

CSM Magazine

JULY 26, 2022

When I joined the business, I knew that if we wanted to protect existing contracts and secure new ones, we needed to be transparent in our service delivery and offer real-time digital customer reporting. “We looked at a few systems, but they were overly complicated and expensive,” he continued. ” About BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

FEBRUARY 11, 2022

Access Innovation selected BigChange to replace an existing job control system. When we were looking for a new system, we identified a number of possible suppliers and requested on-site presentations but only 2 agreed to come and see us,” Lunt continued. Since that day the support we have had from BigChange has been excellent.”.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

CSM Magazine

MARCH 30, 2022

AinsCo Fire and Security is using BigChange field service management software and mobile workforce management technology to drive business growth. Using the cloud-based platform, AinsCo has made efficiency gains across the board, reduced operational costs and improved customer service. ” About BigChange.

CRM 52

CRM Transportation Customer Relationship Management Exercises 52

CSM Magazine

APRIL 21, 2022

I think it’s because everyone, from field-based engineers to back-office staff and management, can see how it makes their job easier. “Before BigChange we had disparate systems and processes that were not joined-up and didn’t communicate. With BigChange we have one system that does everything,” he continued.

Customer Relationship Management 52

Customer Relationship Management CRM Software Resources 52

CSM Magazine

NOVEMBER 8, 2022

J W Hinchliffe (Tanks), a specialist in fuel tank services, has boosted its annual turnover by 35 per cent following the introduction of a BigChange job management system. ” About BigChange. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Customer Relationship Management 52

Customer Relationship Management CRM Advertising Resources 52

CSM Magazine

JULY 4, 2022

VM Elevators, a premium, independent lift and escalator services provider, is boosting its green credentials using BigChange job management software. Using the cloud-based platform, VME delivers 100 per cent of its client reports electronically and has moved its business to an entirely paperless system. ” About BigChange.

Customer Relationship Management 52

Customer Relationship Management CRM Resources Innovation 52

CSM Magazine

MARCH 16, 2022

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. The £10 million turnover company operates a fleet of more than 20 Ford Transit Custom vans for its mobile engineers. About BigChange.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

CSM Magazine

DECEMBER 2, 2021

Two years ago Trustee realised that their ageing legacy system could not cope with the expanding business. A new system was needed to provide a fully digital solution with high levels of automation, and a platform for future ambitious growth plans. “We About BigChange.

Technology 52

Technology CRM Customer Relationship Management Financial 52

CSM Magazine

NOVEMBER 2, 2021

Established 35 years with headquarters and factory in Rotherham and a factory in Harlow, Essex, Complete Shutter Services designs, manufactures, installs and services door systems for clients including BP, Shell, Jewson, Homebase, Marks and Spencer and the Co-Op. About BigChange.

Competitive Advantage 52

Competitive Advantage Customer Relationship Management CRM Software 52

Magellan Solutions

OCTOBER 26, 2023

Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data. State-of-the-art Technology Magellan Solutions uses cutting-edge technology, such as cloud-based software and predictive dialer systems. It fosters trust and customer satisfaction.

Call Center 52

Call Center Company CRM Customer Satisfaction 52

CSM Magazine

JANUARY 17, 2022

Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive. About BigChange. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

Groups 52

Groups Customer Relationship Management CRM Financial 52

ReviewTrackers

JULY 12, 2019

A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites. Key insights for automotive companies.

Automotive 77

Automotive Customer Experience Social Media Analytics 77

ReviewTrackers

JULY 12, 2019

A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. 3) customer relationship management (CRM) systems, 4) point-of-sale systems, and 5) social media sites. Key insights for automotive companies.

Automotive 72

Automotive Customer Experience Social Media Analytics 72

Magellan Solutions

MAY 29, 2021

Technology such as Healthcare Customer Relationship Management System or Healthcare CRM helps in identifying pain points and reading customer behaviors to improve service. . On top of that, we are a certified ISO 27001:2013 , and HIPAA-compliant company. With over 18 years of industry experience. .

Social Media 52

Social Media Healthcare Hospitality Call Center 52

CSM Magazine

JULY 12, 2022

Since implementing the BigChange job management platform, which incorporates customer relationship management (CRM), job scheduling , live tracking , field resource management , job finance and business intelligence , in one simple to use and easy to integrate platform, Upholstery2u has streamlined workflows throughout the business.

Management 11

Management Customer Relationship Management CRM Report 11

Customer Interactions

AUGUST 1, 2014

Now that 2013 is in the rear view mirror, some would say it’s still a lofty goal, even though progress has been made. 2013), 28% of PSAP surveyed are running or planning to run critical and non-critical apps in the cloud. So what of Public Safety? According to a recent research by Stratus Technologies (Nov.

Trends 33

Trends Video Telecommunications Communication 33

CSM Magazine

MARCH 27, 2024

BigChange, which manages everything from vehicle tracking to invoicing, has been a critical part of this success providing 24/7 visibility of the mobile operation, total transparency and customisable workflows in a single, integrated system. D2 Facilities is part of a wider group including D2 Integrated Systems.

Management 52

Management Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 30, 2023

Construction sealant application company Burry Sealants has seen a 20 percent expansion of its mobile workforce following the deployment of a cloud-based job management system from BigChange. “We selected BigChange because of the multifunctionality it offers in a single system.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

West Monroe

JULY 24, 2017

Sources: Kosinski et al 2013, Chittaranjan et al 2011, Epp at al 2011. Consumer segmentation was largely limited to characteristics such as age group, relationship category, and gender – categories so broad and vague as to be relatively meaningless. Today’s companies seek to collect as much customer data as possible.

Data 51

Data Marketing CRM Advertising 51

SmartKarrot

MAY 14, 2020

The advent of online ticketing systems made it more feasible for both the customers and companies to raise tickets and execute processes of resolving them in a more systematic and accountable way. 2010: SaaS, 2013: Customer Success . Between 2000 to 2010: CRM, Web Channels, Mobile App .

Customer Success 10

Customer Success Call Center Customer Retention Software 10

CSM Magazine

FEBRUARY 7, 2024

JBC Industrial Services, the industrial boiler and burner service and maintenance provider, has rolled-out an integrated mobile workforce and enterprise resource planning (ERP) system. JBC’s engineers have been equipped with tablets as part of digital transformation of field services using a system from BigChange.

Industry 52

Industry Customer Relationship Management CRM System 52