InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

InMoment XI

AUGUST 9, 2016

I say ‘back’, it never went away for the CIO, it’s just moving with the times, bumped along by changes in operating systems, user technologies and digital transformation. In 2013 IBM reported over 2.5 Big Data is back on the corporate agenda. exabytes of data were created every day; by 2014 this was 2.3 zettabytes. View Article

Data 200

Data Customer Experience Report System 200

CSM Magazine

MARCH 25, 2024

.” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system. For more information visit [link].

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Clicktools

JUNE 28, 2017

Today, the CallidusCloud CX team hosted an interesting webinar called Trust in Digital Systems to Drive Performance , which introduced a new software development concept called Trust-centric Design and tied into the value of some of the CallidusCloud CX solutions. by CallidusCloud CX Guest Blogger, Daniel Newman. ~~~.

System 53

System Social Media Consumers Data 53

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.)

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

CSM Magazine

MARCH 19, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ” For further details on the BigChange awards and their significance in championing women’s causes, please click here.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

CSM Magazine

MARCH 14, 2024

Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information.

Management 52

Management CRM e-support Customer Relationship Management 52

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Once completed worksheets are then saved in the back-office system from where they can be shared with the customer if required and used for invoicing.

Automotive 52

Automotive Customer Relationship Management CRM System 52

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. In fact, a 2016 study suggests that as more health systems consolidate, patient experience worsens. The Affordable Care Act in the U.S.,

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

CSM Magazine

OCTOBER 2, 2023

As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step. BigChange is an all-in-one job management system that typically replaces a series of separate systems.

Software 59

Software Customer Relationship Management CRM System 59

AWS Machine Learning

JUNE 13, 2023

Using LangChain , a powerful library for working with LLMs, including foundation models from Amazon Bedrock and JumpStart in Amazon SageMaker Studio notebooks, a system is built where users can ask business questions in natural English and receive answers with data drawn from the relevant databases.

Data 74

Data Analytics Connections Sales 74

Customer Interactions

DECEMBER 20, 2012

As we approach 2013, it’s a good time to take note of some of the trends in Video Surveillance that will likely gain traction in the New Year. Instead, the market in 2013 is shifting towards solutions for cost-effective migration that leverage and boost the capabilities of existing infrastructure.

Video 43

Video Trends Customer Satisfaction Analytics 43

CSM Magazine

FEBRUARY 6, 2024

The main difference between humans and digital systems is that humans can express empathy and sincerity when apologising to customers for any delays or issues with their shipments. Therefore, providing efficient and effective customer service is crucial to ensure customer satisfaction.

Customer Service Representative 98

Customer Service Representative Industry Customer Service Chatbots 98

CSM Magazine

OCTOBER 19, 2023

BigChange has developed a system to help commercial vehicle drivers avoid unexpected charges and fines associated with low emission and traffic congestion zones. Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. For more information, please visit www.bigchange.com.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The cloud-based 6-in-1 solution has replaced manual paper-based processes with automated digital workflows.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

JULY 17, 2023

The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Paperwork is easy to lose, it can be incorrectly completed and the different systems didn’t always join up.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

SEPTEMBER 21, 2023

Angloco, the manufacturer of fire fighting and rescue vehicles and equipment, is using a cloud-based job management system and mobile app to support growth. Since implementing the 6-in-1 BigChange system, Angloco has doubled its production capacity and increased turnover by nearly 100 per cent.

Management 59

Management Customer Relationship Management CRM Fashion 59

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. The 6-in-1 system is helping the Leeds-based company as it expands services and diversifies into new markets. “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

CSM Magazine

SEPTEMBER 6, 2023

” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. Using the cloud-based system, Hodge Clemco has doubled the size of its mobile workforce, without having to increase its back-office support, and is close to achieving its goal of paperless working.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Customer Interactions

MAY 20, 2013

Not just integration for the sake of integration – but more specifically, using integration to get more from the systems you already have. These labels have gradually started appearing at IFSEC over the past several years, but 2013 was undoubtedly the year the concept came of age.

Video 30

Video Course System Analytics 30

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions.

Travel 52

Travel Customer Relationship Management CRM System 52

Magellan Solutions

AUGUST 6, 2023

Also, you can create early warning systems for risk assessment, allowing you to take proactive measures to safeguard your organization. Integration with Existing Systems When implementing AI tools, ensure seamless integration with your existing financial systems. We are ISO 27001:2013-certified and HIPAA-compliant.

Financial 98

Financial Tools Analytics Report 98

Experience Investigators by 360Connext

JUNE 8, 2021

Customers complain about wait times, for example, and say things like “even my car mechanic has a mobile update system now – why do I have to wait on hold?” I read this in 2013 and thought – doesn’t this apply to most customers? Contact center agents, for example, hear about frustrations caused by comparisons to the competition.

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

Magellan Solutions

FEBRUARY 14, 2024

Outsourced HIM experts can efficiently handle EHR systems, eDiscovery requests, release of information, and health data analytics. Case Study 1: Cigna Cigna, a global health services company, partnered with Teleperformance in the Philippines in 2013 to outsource some of its healthcare processes. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

Lumoa

SEPTEMBER 16, 2022

A significant change since 2013 when it is the other way around. Something that is rooted in their culture such as the school grading system where a child is expected to have a grade of A’s (also means 10). There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Comparison 208

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. ” Prior to implementing BigChange, ASE Autogate tried a number of systems, including a standalone CRM and a generic combined CRM and enterprise resource package.

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. It has also reduced the timeframe for getting paperwork from the technician to the Head Office.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

FEBRUARY 23, 2023

Award winning electrical services company Future Group, has boosted productivity and is seeing an 80 per cent increase in efficiency following the roll out of a job management system from BigChange. We researched, and even trialled, other systems before selecting BigChange, deciding it was perfect for the way we operate.

Groups 52

Groups Management Customer Relationship Management CRM 52

Clarivate

APRIL 24, 2023

Vertical integration is common in the health systems sector. Health systems will buy or establish an insurance plan to serve as an extension of their continuum of care, a means of directing referral streams to increase revenue and securing control over clinical and formulary decisions for patients.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Experience Matters

APRIL 24, 2015

Seven Steps for Developing Customer Journey Maps (April 2013). 14 Customer Experience Trends for 2014 (The Year of Empathy) (December 2013). Net Promoter Score , Net Promoter , and NPS are registered trademarks of Bain & Company, Satmetrix Systems, and Fred Reichheld.

Customer Journeys 120

Customer Journeys Net Promoter Score eBook NPS 120

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

transcosmos Information Systems

MARCH 6, 2017

In December of the same year, they released a statement saying that a separate breach in 2013 compromised more than 1 billion accounts. In 2013, some 3,000 companies in the United States had their systems compromised by criminals. Cybercrime costs the global economy over US$400 billion per year. Inadequate malware protection.

Policies 87

Policies Government Healthcare Innovation 87

CSM Magazine

SEPTEMBER 17, 2015

When it comes to systemic FCA regulations, it will significantly impact financial services firms across the board – whether they are a large multi-national organisation or a small independent business.”. “If explained Martin Ellingham, Respond Product Manager at Aptean. Ellingham adds. says Ellingham.

Financial 40

Financial System Meeting Policies 40

Forrester's Customer Insights

JUNE 22, 2020

Today, Microsoft announced that it has acquired Waltham, MA-based IoT and industrial control system (ICS) security vendor CyberX. Founded in 2013, CyberX has raised $48M in venture capital so this deal provides a good return to investors.

System 44

System Industry Report Trends 44