Bill Quiseng
MAY 8, 2017
This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
Comm100
NOVEMBER 13, 2022
One of the top customer service trends in recent years has seen customer support expand to new digital channels. Expect to see this trend continue, as there remains much room for growth in this area. Another of the growing customer service technology trends has seen a rise in chatbots and automation. Founded: 2009.
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CSM Magazine
DECEMBER 5, 2017
Here are some of the top customer service predictions for 2018, brought to you by Fara Haron is CEO of CRM Solutions, Arvato. Gamification will grow as a trend because most of the customer service workforce will be millennials or Gen Z. Fara Haron is CEO of CRM Solutions, Arvato North America and Philippines. Voice Recognition.
Esteban Kolsky
JUNE 11, 2018
The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different. Software Suites Are Dead.
Customers Rock!
APRIL 14, 2010
A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Countless reports and case studies have proven this linkage. policy, process, pricing, products, etc.).
Hero Digital
APRIL 24, 2020
This trend has been augmented by the dearth of live sports. This pattern has held steady throughout our recent history, whether Kellogg’s during the Great Depression, Toyota during the energy crisis in the 70s, or Amazon during the recession in 2009. The shift in viewing habits changed dramatically, almost overnight.
Esteban Kolsky
JUNE 11, 2018
The Great Recession of 2008-2009 made a mess of technology budgets for the enterprise. This trend is just starting to get a foothold in enterprise software but is already driving innovation among its vendors and changing the way mobile solutions are deployed in the enterprise. Budgets Are Different. Software Suites Are Dead.
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