2008 Customer Base Management Sales 
Daniel Group
SEPTEMBER 23, 2021
What were management key objectives for getting into CX and getting this program going back then? So, for some context, I joined Holt in 2008, January of 2008. And there are a lot of customers that make up a little bit of the revenue. We had assigned sales personnel that were assigned to their accounts.
Lumoa
JUNE 14, 2023
A Decline in Revenue It goes without saying that a drop in customer loyalty will result in a direct fall in revenue. A bad NPS score means you’ll have fewer loyal customers, which translates to fewer sales. Sales surged , and their stock prices skyrocketed.
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Retently
JULY 28, 2023
A short definition of the CXO position describes it as being responsible for managing the business relationship with its customers throughout the entire customer experience journey. Their role is to champion the customer’s perspective and advocate for their needs within the company.
Customer Bliss
JULY 18, 2017
Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Over time, his passion for customers was evident, which is the main reason one role evolved into the next. That’s this episode. About Brian.
West Monroe
APRIL 9, 2023
In the aftermath of the financial crisis of 2008, Congress passed the Dodd-Frank Act in 2010, imposing stricter regulations on banks with $50 billion or more in assets. Assume that regulators will be more interested in your firm’s overall risk management practices; can your governance framework stand up to scrutiny?
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.
CSM Practice
JULY 6, 2020
It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. Since most SaaS companies started after the 2008 financial crisis, this is the first test of the sustainability of the model during the crisis. 1. More Customer Success.
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