Experience Investigators by 360Connext

JULY 20, 2015

Or how about meeting friendly, intelligent people who all work for the same company only to visit their website to find a boring, out-dated, poorly-maintained and diluted version of the same company? There is no case for your 2008 case study. Then why do so many companies keep recycling the same tired, old content?

Online Experience 110

Online Experience Case Study Social Media Consulting 110

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. Relationship status with media and ad companies: “It’s complicated.”. We collected a taste of the report’s most fascinating findings below. The Millennial mood looks good. TWEET THIS STAT ).

Report 100

Report Industry Travel Financial 100

CSM Magazine

APRIL 4, 2022

Something the Employee Benefit News agrees with, citing 33% of a worker’s annual salary. As the United States goes through what is being called the Great Resignation ( The Achievers Employee Engagement and Retention Report claims over 52% of workers sought new jobs in 2021 alone), employee turnover is well worth reducing.

Financial 52

Financial Culture Insurance Report 52

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation Employee Engagement 84

Michel Falcon Experience

AUGUST 9, 2017

I take it that you clicked on this video because your company is using Net Promoter Score. employee engagement strategies to build your business. If the customer rated you a 9 or 10, also known as your Promoter customers, you’d ask, “What is it that company ABC does well to earn your recommendation?”.

Net Promoter Score 76

Net Promoter Score Social Media Video Survey 76

Retently

OCTOBER 19, 2018

How do you approach customer happiness in your company? Others are less “optimistic,” saying that companies stand to lose up to $1.6 Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. How Did the CCO Position Come to Be?

Chief Customer Officer 90

Chief Customer Officer Customer Centricity Call Center Metrics 90

Wootric CX Blog

FEBRUARY 14, 2019

She was tapped to look after the customer experience as a whole as company growth accelerated. A seasoned CX pro, David was with the Global Consumer Insights team at Clorox and Head of Global Research and Brand Strategy at Fitbit before joining the venerable family history and genomics company. Amy Etheridge. Annette Franz.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Annette Franz. Arie Goldshlager.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

MARCH 23, 2023

This episode is on a topic that we all participate within, but I don’t believe enough companies focus on refining and making better. I just spent close to two months evaluating how my company runs meetings. I learned how to run meetings in about 2008, but of course, things change, things evolve. Now, define good.

Meeting 60

Meeting How To Culture Video 60

CX University

APRIL 26, 2018

They replace the top-down hegemonic system most enterprises still use, replacing the traditional schema with a new way of distributing real authority that instills adaptiveness and employee engagement in the fabric of an organization. We have seen successes and failures, trials and tribulations. The Open Organization, 2015).

Customer Experience 74

Customer Experience Government Policies Innovation 74

Michel Falcon Experience

FEBRUARY 6, 2019

Hey Everyone, Above is my video on how to transform your company culture in 2019. If you prefer to read my company culture strategies, check out the transcript below. In this video I’m going to share seven company culture strategies that you may have never considered to transform your company culture.

Culture 76

Culture Examples Company How To 76