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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast. Experience This!

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16 Popular Review Websites Businesses Should Track

ReviewTrackers

Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics. Launched in 2004, RateMDs has since collected over 2 million doctor ratings and reviews. General Review Sites.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. I missed a connecting flight – what are my rights? For more advice, tips, information and template letters covering holidays and more: GET THE BOOK! Airlines may try and argue this.

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Passengers doubly likely to be delayed on flights will need double the help!

Helen Dewdney

So, here are some tips on what to do if your flight is postponed, cancelled or you are denied boarding. 6) If you miss your connecting flight and so arrived at the final destination more than 3 hours late, you are entitled to compensation of between €250 and €600. You are due to compensation under Regulation (EC) 261/2004.

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Restaurant Review Sites: The Ultimate Guide

ReviewTrackers

Founded in October 2004 in San Francisco, California, Yelp is the go-to site for diners looking to discover great places to eat. Every month, OpenTable diners write more than 400,000 reviews, and its network connects diners with more than 32,000 restaurants worldwide. Restaurant Review Sites You Should Track.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi. Martha Brooke.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. He is a best-selling author who has written three customer service books: The Service Culture Handbook , Getting Service Right , and Customer Service Tip of the Week. Denise went on to head Sony Electronic Inc.’s Dennis Wakabayashi. Martha Brooke.