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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’ The Power of the Podcast. Experience This!

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CX Predictions and Tips for 2017

Clicktools

Practice these tips and you’ll be ahead of the game, right out of the gate. Your customers born between 1982 and 2004 is now about 25% of the total population. Consider the trend toward gamification as a great option, particularly if you’re practicing Tip #4 to further engage and motivate employees.

Tips 58
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Interaction Metrics Launches a Brand Overhaul

InteractionMetrics

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. Objectivity is the standard. Nuanced analysis wins. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

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Most of what you need to complain about financial institutions

Helen Dewdney

The Financial Services Regulations 2004. How to save money on your car insurance tips for saving money before you take out any insurance. For more help on complaining effectively see Top 20 Tips How to Complain! For masses of information, tips, guidance, laws and regulations and templates GET THE BOOK!

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16 Popular Review Websites Businesses Should Track

ReviewTrackers

Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics. Launched in 2004, RateMDs has since collected over 2 million doctor ratings and reviews. General Review Sites.

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The Evolving Food Delivery Market

NetBase

While food delivery is nothing new, the Romans had their own version of take out as far back as 753 BC – online and mobile app ordering is a bit more recent, starting in 2004. But beyond extra costs, consumers have another reason to be wary of their food deliveries – hygiene.

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Passengers doubly likely to be delayed on flights will need double the help!

Helen Dewdney

So, here are some tips on what to do if your flight is postponed, cancelled or you are denied boarding. You are due to compensation under Regulation (EC) 261/2004. For more advice, tips, consumer law and template letters… GET THE BOOK! Book with the same airline if at all possible. Be ready with quoting your legal rights.