2002 Connections Consumers Customer Success 
GlowTouch
MARCH 1, 2021
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Connected Cars: How Their Evolution Impacts Consumers & Businesses. Connected cars keep getting more advanced and less exclusive. First Things First, What Are Connected Cars? Impact on Business.
Gainsight
MARCH 1, 2024
In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?
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GlowTouch
APRIL 27, 2021
It can be the type of experience that causes customers to run for the exits, especially when being on hold seems designed to make consumers even madder. When your customers have enough time to make a Hot Brown (that’s a sandwich), the odds of satisfaction take a tumble. Some of you are asking, “who uses the phone anymore?”
GlowTouch
DECEMBER 10, 2020
Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Service today is a crucial point of differentiation. Why does this matter?
GlowTouch
SEPTEMBER 22, 2020
Consumers don’t simply purchase things ; they buy solutions to problems, they buy for personal gratification, and they buy to make others happy. Paying attention to the entire experience is a pro-active means of connecting the various touchpoints between employee and consumer, with the goal of creating memorable moments.
GlowTouch
APRIL 2, 2021
The pandemic changed consumer behavior, perhaps irrevocably. The pandemic forced businesses to make strategic and tactical changes in operating and tending to consumer needs. The exact methods vary across industries and customer segments. Promoting the Customer Experience. E-Commerce Re-imagined. About GlowTouch.
GlowTouch
APRIL 16, 2021
You’ll be connected with an industry professional who will address your concerns. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. When you are ready to take that next step and offer service worthy of your software products, reach out to us. Tonya Morgan.
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