innovation-feedback 
Thematic
FEBRUARY 27, 2024
Unlocking the Power of Voice of the Customer (VoC) Data Customer feedback can be a goldmine. But here's the problem: feedback is messy. • Learning & Growth: Employee development, innovation, and knowledge sharing. Break Down the Feedback Silos: Reviews, surveys, support chats.
Gainsight
FEBRUARY 28, 2024
Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! This structured approach to idea generation facilitates more informed decision-making and accelerates innovation.
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Horizon CX
FEBRUARY 29, 2024
Provide Ongoing Support and Feedback : Offer ongoing support, coaching, and feedback to employees to help them continuously improve their customer service skills. Encourage Innovation and Creativity : Create a culture that encourages employees to think creatively and innovate in their approach to customer service.
CSM Magazine
MARCH 1, 2024
The affect of technology on Solana’s price showcases how innovations can drive or stabilize the market value of such digital assets. Such innovations exemplify how exchanges are achieving a delicate equilibrium between hardcore security protocols and a seamless user interface, ensuring peace of mind for traders.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
Couple that with a potentially volatile economy and it's clear that organizations must invest in innovative approaches if they want employees who are engaged and informed enough to significantly improve the customer experience and eliminate the high costs associated with agent attrition.
Helpt
FEBRUARY 27, 2024
Fostering a culture of adaptability and innovative problem-solving empowers your team to navigate these challenges and find effective solutions. Let’s dive into some of these strategies: Building a Positive Company Culture : Foster open communication and encourage employee feedback. Recognize and reward employee achievements.
NobelBiz
FEBRUARY 27, 2024
Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Achieving these goals requires a special balance between the human touch and technological innovation. This feedback can highlight specific areas where agents excel or need improvement.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
As a first time community, the MURAL team has been strategic, creative, and innovative. Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. So, how did they do it?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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