SAP Customer Experience

JULY 3, 2023

Dear Community, The 2023 Summer release (August 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

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Sales Customer Experience Customers 82

SAP Customer Experience

JULY 6, 2023

Dear Community, Please register for our new webcast: Analytics in SAP Sales & Service Cloud Version 2 SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2, and enables users to discover insights and create powerful analytical stories.

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Analytics Sales Customer Experience Customers 66

SAP Customer Experience

JANUARY 23, 2023

Dear Community, The 2302 release (February 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

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Sales Customer Experience Customers 76

GetFeedback

MAY 23, 2017

GetFeedback for Salesforce Service Cloud helps teams improve every service experience. Customers ask for help through more channels than ever before.

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Customer Experience Customers 150

SAP Customer Experience

NOVEMBER 5, 2023

I am very proud to present to you our new and truly cloud native SAP Sales and Service Cloud! hands-on, no mock-ups, no scripts, just me personally showing our new ⚡ lighting fast and truly cloud native CRM! ? All my videos are ? I hope to extend this series.

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Video Sales CRM Customer Experience 55

SAP Customer Experience

FEBRUARY 16, 2022

In 2008 release SAP has released pre-packaged integration between Qualtrics and SAP Sales Cloud and SAP Service Cloud(SAP Cloud for Customer), in this blog will see how to implement the integration feature “Service Ticket from Survey Response” in step by step.

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Survey Sales How To Customers 76

SAP Customer Experience

FEBRUARY 4, 2022

Abstract Intelligent Selling Services for SAP Commerce Cloud (also known as ISS) is a cloud-native system that can capture and analyze contextual and behavioural data across customer journey with SAP Commerce Cloud systems, then provides real-time customer experience merchandising and personalization.

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Connections Customer Journeys System Data 84

SAP Customer Experience

APRIL 13, 2023

As Microsoft and SAP aim at strengthening their collaboration, here is another example of integration of Microsoft Teams with the new Intelligent Sales and Service Cloud V2 launch by SAP. SAP Sales and Service Cloud V2 is the newly launched product for the Sales and Service process executions. This product.

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Sales Examples Customer Experience Customers 60

SAP Customer Experience

MARCH 28, 2023

Last 2 weeks, we hosted a highly successful partner event to celebrate the launch of SAP Sales and Service Cloud v2 by our Product Management Team. The event was held in three locations – Hudson Yard, Palo, and Downers Grove – and was attended by 19 partners eager to learn.

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Sales Management Customer Experience Customers 75

SAP Customer Experience

APRIL 21, 2023

Dear Community, The 2305 release (May 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.

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Sales Customer Experience Customers 61

SAP Customer Experience

SEPTEMBER 20, 2023

Dear Community, The 2023 Fall Release (November 2023) for SAP Sales and Service Cloud Version 2 is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

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Sales Customer Experience Customers 57

AWS Machine Learning

JANUARY 12, 2023

Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. Configure Salesforce Service Cloud. Prerequisites.

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Omnicus

FEBRUARY 8, 2017

We have covered the benefits of cloud-based contacts centers vs. call centers. Still, the advantages of cloud-based customer service for the small business, or SMB, are too great to ignore. We have also reviewed how the former is generally more cost-effective and mobile. There certainly are.

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SAP Customer Experience

SEPTEMBER 12, 2023

SAP Service Cloud V2 offers different mechanisms to control the flow of Business process – namely Autoflow, Approval & Feedback. In this blog, we will explain the ‘Autoflow’ feature which is used to define rules specific to a business process or entity and gets triggered based on certain predefined conditions.

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How To Feedback Customer Experience Customers 67

SAP Customer Experience

OCTOBER 4, 2022

Dear Community, The 2211 release (November 2022) for SAP Sales and Service Cloud is just over the hill. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide.

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Sales Customer Experience Customers 67

CSM Magazine

AUGUST 29, 2023

Avaya customers can now leverage cloud-based passwordless authentication solutions for contact center agents, reducing fraud and unlocking significant efficiency gains. For more information about Journey’s biometric authentication technology and Avaya Hybrid Cloud Services (HCS), visit [link].

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Contact Center Innovation Customer Centricity Software 52

SAP Customer Experience

MAY 23, 2022

Abstract (The blog post is not completed yet and only used as a place holder, will be done very shortly though) As you know, Intelligent Selling Services for SAP Commerce Cloud provides real-time personalization through data driven merchandising product carousels as well as machine learning based product recommendations.

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Data Customer Experience Customers 80

SAP Customer Experience

JULY 5, 2022

The Intelligent Selling Services for the SAP Commerce Cloud solution captures and analyzes behavioral data in real time across each customer’s commerce journey to create individualized customer experiences, which are optimized for both customer relevance and business impact.

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Brands Engagement Data Customer Experience 62

Helpware

MARCH 19, 2024

While cloud-based solutions have been around for quite some time now, (especially for the digital-centered industries), their most recent applications do bring a fresh and innovative conversation to the table.

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Innovation Industry 84

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

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Self Service Contact Center Virtual Agent Chatbots 68

SAP Customer Experience

OCTOBER 7, 2021

Customers have been asking us to share content on License and usage information in SAP Sales and Service Cloud. This video series gives you an admin level view of the Service Control Center tab, that showcases how to monitor license and user information on SAP Sales. You asked, we answered!

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SAP Customer Experience

OCTOBER 16, 2023

During last 10 years we’ve been updating and improving the content for this course: SAP Cloud Applications Studio (nowadays named C4H460 but formerly known as C4C30). Hello everybody again! This is Fernando speaking! This course is excellent for a 4-day class delivered by an instructor (I’ve delivered it many times),

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Sales Course Customer Experience Customers 77

NICE inContact

JANUARY 26, 2016

The ability to provide an excellent customer service experience is a key differentiator in today’s Era of the Customer for businesses of any size and every vertical market. A prevailing thought surrounding the concept of customer service and CX is that the “little guy” is better able, and/or more willing, to put their customers first.

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SAP Customer Experience

AUGUST 9, 2023

If you need to know if you can hit your expected traffic, now would be a perfect time to consider the Performance Review service for SAP Commerce Cloud. The Performance Review service is a fixed-fee, fixed-scope service sold. What is it?

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Customers Customer Experience 64

CSM Magazine

OCTOBER 7, 2022

When we think of customer service, we often think it means fixing a problem that a customer presents. Using a cloud workflow software to automate processes will allow your team to optimize their time and keep track of every customer’s journey with your product or service. Why is staying ahead so important?

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Customer Service Net Promoter Score Effort Score NPS 52

BlueOcean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. And the over-all result will be a reduction in FTE with no loss of service or quality. Technology Advantages: The cloud has certainly changed the economics of outsourcing.

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Contact Center Call Center Comparison Customer Care 296

NICE inContact

JULY 11, 2017

This simple tagline sits at the forefront of Focus Services ’ business vision. For a global, call center service provider with more than 3,000 employees across 12 facilities, it may sound like a bold statement. For Focus’ leadership, it begins in the cloud. “Beyond Expectations.” In search of agility and consistency.

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Customer Expectations Innovation Contact Center Call Center 120

Win the Customer

OCTOBER 12, 2018

The customer service landscape is changing, with technology allowing customer service to shift from call centers and direct contact solutions to self-service technology. . They use knowledge bases, FAQs, mobile customer self-service, chatbots and peer-to-peer communities in increasing numbers.”. The Rise of Self-Service.

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Self Service Contact Center Knowledge Base Call Center 98

Oracle

JANUARY 7, 2019

When you consider that over the past year, poor customer service cost US businesses 75 billion dollars —a 20% increase from the previous year, it’s little wonder that 66% of respondents actually prefer self-service systems to speaking with a brand representative. Pros and cons of on-premise and cloud. 3 cost considerations.

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Software Customer Service Self Service Multi-Channel 105

Playvox

FEBRUARY 12, 2020

Playvox quality assurance software is now available on the Salesforce AppExchange , offering Salesforce Service Cloud customers the ability to enhance their customer service capabilities quickly and easily.

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Software Customer Service Customers 69

CSM Magazine

JANUARY 12, 2021

You can assist people with their problems, find out what is good about your product or service, and what needs to be fixed. According to research 52% of companies successfully utilize technology to deliver better customer service. There are two approaches you can take in the implementation of a help desk: on-premise and cloud-based.

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How To Software Resources Measurement 52

West Monroe

DECEMBER 1, 2021

In this recorded webinar, learn how you can up-level your service experience with Service Cloud Voice.

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Omni-Channel Customer Experience Customers 52

West Monroe

DECEMBER 1, 2021

In the financial services industry, the possibility of moving key applications and functions to the cloud was once an aspirational goal. Today, it is an industry reality.

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Financial Strategy Industry Banking 52