Rebellion at Dollar General! A Challenge to CX Strategies?
CX University
APRIL 2, 2024
Yet, how often do we face skepticism regarding the return on investment (ROI) of CX initiatives? References: IBM Corporation (“IBM”) and Globoforce Limited (“Globoforce”), White Paper, (2017) Pink, D, Drive, (2009), Riverhead [link] The post Rebellion at Dollar General! A Challenge to CX Strategies?
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