CSM Practice

APRIL 17, 2017

To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations System to automate playbooks and avoid unnecessary manual work. You might also need additional funds approved to hire additional Customer Success managers. Step 1: Goals.

Customer Success 56

Customer Success Chief Customer Officer Metrics Effort Score 56

Help Scout

JANUARY 27, 2019

Acting as a knowledge resource for the rest of the company, particularly during Whole Company Support times. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues. Sarah-Mei Estrada is currently a Coach on the Customers Team: “I love being a coach! Sarah-Mei Estrada, Coach.

Customer Service 40

Customer Service Culture Consulting Social Media 40

CSM Practice

APRIL 17, 2017

To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations system to automate playbooks and avoid unnecessary manual work. You might need additional funds approved to hire additional Customer Success managers. Step 1: Goals.

Customer Success 40

Customer Success Chief Customer Officer How To Metrics 40

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you?

Customer Success 40

Customer Success NPS Consulting Metrics 40

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Table of contents What is small business consulting?

Consulting 98

Consulting Social Media Financial Strategy 98

Playvox

MARCH 27, 2023

The key to maintaining peak performance is to continuously optimize productivity and streamline operations. Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot.

Contact Center 84

Contact Center Gamification Training Chatbots 84

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. If you find any prominent influencers missing, kindly nominate them in the comments below. Lincoln Murphy.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth. “A

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

DECEMBER 9, 2019

Don’t make excuses about why your customer service isn’t world-class. You’ve been an active leader in the world of customer service for quite some time now. Where do you begin your research when brainstorming ideas to help you make advances in customer service? . You always have to bring it back to your business.

Customer Service 90

Customer Service Training Study Measurement 90

Amity

MAY 9, 2016

We sat down with Julie Persofsky , VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years. Can you tell us about your responsibilities at Influitive? How did you get started in Customer Strategy and what was your path into your current role?

Customer Success 48

Customer Success Culture Travel Customers 48

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Webb is a certified management consultant who works with the top brands in the world. In fact, sometimes it can seem. like comparing apples to oranges.

Software 40

Software Customer Experience Company CRM 40

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. They need to massively scale.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48