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6 Deep Audience Research Methods to Improve Your Targeting

GetFeedback

In fact, 60-70% of B2B marketers admit they don’t understand their buyers, which is exactly what buyer personas are designed to do. In fact, 60-70% of B2B marketers admit they don’t understand their buyers, which is exactly what buyer personas are designed to do. Buyer personas are old news. Dig into social demographics

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Top 8 strategies for Customer Onboarding at Scale!

CustomerSuccessBox

The general agreement is that successfully onboarding a customer on a B2B SaaS platform involves ensuring the customer knows how to use your product. To help you, we have compiled a list of the top 8 strategies that will enable you to carry out customer onboarding at scale. 8 Best Strategies for Customer Onboarding at Scale.

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Guide to Creating a Playbook

CustomerSuccessBox

Customer Success Playbooks are a specified list of activities (they can be reactive, proactive, or best practices) to complete a task to be carried out by Customer Success Managers (CSMs). Playbooks allow teams to create strategies that work repeatedly and optimize them along the way as well. Accountability. Why is it important?

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5 Sales to Customer Success Handoff Tips

Amity

This article was originally published on WnTD's blog. It’s crucial to iron them out, otherwise, it can be quite costly for your customer and your business. With Elizabeth's permission, we are republishing and sharing it with our community. Or worse, you are at a standstill and left with no response at all.

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Top 7 Books for Key Account Management

SmartKarrot

In the fast-paced and ever-evolving world of business, nurturing strong and lasting relationships with key clients is crucial for success. Key Account Management (KAM) is the art of strategically managing and nurturing these vital accounts, unlocking their full potential and driving long-term growth.

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Top Customer Success Communities 2021: The Ultimate List

SmartKarrot

We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. The customer success community is one where members look out for each other.

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Top Tips to Master B2B Lead Generation Using Live Chat

LiveChat

As a B2B company, you’ll know that the process of attracting, nurturing and converting leads is the cornerstone of your business. However, it’s tricky to maintain a steady volume of high-quality leads, especially through email, content and social media. Interact and engage with leads in real time.

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