honor-your-customers-time-and-their-clock 
Customer Bliss
JUNE 26, 2019
In this week’s Daily Dose video, I share an excerpt from a keynote I presented recently that focuses on the lessons of my most recent book, Would You Do That To Your Mother. . Honor Customers’ Time. We build our time and our operations based on convenience for us, the business. No clue what that means.”
Customer Bliss
APRIL 9, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Would you give your mom a four-hour window in which you might show up to visit her?
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Magellan Solutions
DECEMBER 4, 2023
It guarantees that your hotel thrives by providing top-notch hospitality services. Picture a world where you foresee the needs of your visitors, where check-ins are not mere transactions but occasions of arrival that are honored. Imagine the opportunities that 24/7 hotel management brings to your establishment.
Oracle
OCTOBER 26, 2018
Unforgettable is a customer experience education program, focused on delivering fresh content weekly to give business leaders what they need to succeed in a customer-driven, digitally-disrupted world. In episode 13 of Unforgettable, Jeanne Bliss talks about how you can be more available to your customers by valuing their time.
Kustomer
DECEMBER 29, 2020
While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020. I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word.
SurveySensum
JANUARY 8, 2021
As a company that is focused on improving the ways you help your customer, we reached out to our customers and community to collect some exceptional stories of customer experience. So, let’s jump right in and reflect on the best customer experience stories that happened in 2020!
Comm100
DECEMBER 1, 2017
For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. Tip: Designing annual priorities will be unique to each contact center, and may depend on company history, culture, and customer experience goals.
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