Oracle

NOVEMBER 5, 2018

Expert panel includes: Lorna Rickett, Manager of Online Support & Applications, TomTom; Nuno Mateus, Head of Global Sales, Ineos; Fabian van Hoegee, Senior Director EMEA B2B Marketing, Canon; Robert Jonker, Manager Quality & Customer Service, iBood. Loyalty programs as we know them will become obsolete.

Customer Experience 40

Customer Experience Hotels B2B Innovation 40

C Space

JULY 21, 2020

Motorway.co.uk , another used car marketplace, said it had enjoyed record sales of as much as £1.6m a day since it restarted sales with socially distanced collections in early May, almost a third higher than its previous peak just before the UK’s lockdown. Work dress codes have radically altered during the pandemic.

Brands 52

Brands Transportation Sales Innovation 52

CSM Magazine

MARCH 19, 2021

ISS’s platform processes sales and loyalty program data from retailers and allows users to easily review performance and generate actionable insights that inform merchandising and marketing decisions. ISS also offers a proprietary behavioral segmentation tool that creates customer segments based on shopping behaviour.

Retail 52

Retail Consumers Loyalty B2B 52

Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

CSM Magazine

MAY 24, 2021

Improve Your Loyalty Program. Maybe it’s time you reinvent your loyalty program so you can reward your customers more. Early access to sales and promotions. Point-based rewards programs. If you have loyal customers, do everything you can to keep them at all costs. Exclusive access to new products.

Customer Engagement 52

Customer Engagement Engagement Social Media How To 52

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. For a time, banks hoped that third-party CLO providers would help banks achieve their loyalty goals.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Loyalty members made up 44% of revenue despite only making up 21% of the client base’[ii].

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Storyminers

AUGUST 21, 2018

How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them? When you want to reach multiple generations, find common ground between two or more age groups. Print ads are still viable, but you have to know where to reach the age groups you want to target.

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

ProProfs Chat

JULY 30, 2021

McDonalds saw an increase in sales of 5.5% Because of this Fortune Magazine has rated Starbucks as the 6th most desired company. Keep a Close Watch on Brand Focus Groups and Forums. Brand focus groups and forums contain specific customers who have well tried and tested your products or services. in the Q4 of 2018.

Brands 111

Brands Net Promoter Score Social Media e-support 111

Storyminers

AUGUST 21, 2018

How do you appeal to various age groups while remaining relevant to all of them? When you want to reach multiple generations, find common ground between two or more age groups. Print ads are still viable, but you have to know where to reach the age groups you want to target. Find Common Ground. Take Out Print Ads.

Social Media 100

Social Media Customer Experience How To Infographics 100