NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. In this article, we’ll show you how to calculate the ROI of your contact center system and analyze your investment, costs, as well as how to choose a technology provider. What is the expected ROI? The process!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NICE inContact

JANUARY 23, 2019

Gamification encourages agent engagement and drives desired outcomes. Maximize Training ROI: Help Supervisors target specific areas that need improvement by identifying individual training requirements at the agent level.

Contact Center 137

Contact Center Management Gamification Call Center 137

Calabrio

AUGUST 7, 2019

ICCU invites agent representatives from each team to weigh in on important decisions, such as adherence goals, uses of gamification, scheduling policies, new program rollouts, etc. The credit union has constructed a new building to house a state-of-the-art contact center and IT operations.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

NobelBiz

FEBRUARY 9, 2023

Turn an ROI on it, or being willing to invest in not knowing when to stop investing when you’ve overdone it and the ROI isn’t there. You have some structure to that thinking, you know why you want to do it and the way you want to do it, you may be a process manager or gamification.

Omni-Channel 52

Omni-Channel Call Center Sales Contact Center 52

NobelBiz

APRIL 18, 2023

Overall, this creates an environment where operational updates enhance productivity and service delivery outcomes, resulting in increased ROI-generating potential over the long run. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

BirdEye

NOVEMBER 20, 2023

It offers customizable campaigns, real-time tracking, and powerful analytics, helping businesses to identify key influencers and track ROI. Advocate community building Challenges and gamification for engagement Customizable rewards and recognition Integration with marketing automation tools Robust reporting on advocate activity 18.

Software 62

Software Marketing Multi-Channel e-support 62

inQuba

MARCH 22, 2023

5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs. Effectiveness insight will then inform the fine-tuning of digital nudges and other interventions, further optimizing for ROI. Analytics will provide a view of outcomes against control groups, and across segments.

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

ProProfs Chat

SEPTEMBER 20, 2019

Your business accomplishes the goal of a higher ROI, as your customers keep on coming back. The brand drives customer retention using two elements – referral programs and gamification. The brand has also introduced a gamification element that shows how far your friend or acquaintance has reached in the buying experience.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

CSM Magazine

JUNE 3, 2021

A phased, cloud-based approach is often cheaper and smarter, making it easier to add new services that did not existed before and generate faster ROI. Workforce Management (WFM) and Workforce Engagement Solutions (WEM) can help to track the performance of agents and keep teams engaged with leaderboards and gamification.

Connections 52

Connections Customer Connectedness Gamification Call Recording 52

Natalie Petouhof

FEBRUARY 28, 2016

What Does Gamification Have To Do With Performance? Also embedded in this latest release is the ability to leverage Verint Gamification ™ , a solution that applies game mechanics and behavioral science “game thinking” in a business setting.

Innovation 40

Innovation Gamification Management Comparison 40

CSM Magazine

DECEMBER 15, 2020

By Calabrio’s own calculations, organisations can expect to achieve tangible ROI from a WFM implementation in less than 6 months. Some customers have achieved savings in excess of 30% through accurate scheduling, while results in excess of 95% schedule adherence are commonplace.

Management 52

Management Self Service Gamification e-support 52

Currency Alliance

DECEMBER 19, 2022

Gamification is another area which stands to be improved by AI. Currently, brands often deploy gamification as a means of collecting customer insight. Travelers who frequently match their status across airlines or hotel groups can turn out to be fickle individuals that don’t actually generate the anticipated ROI.

Loyalty 52

Loyalty Marketing Airlines Loyalty Programs 52

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Gamification, for instance.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SurveySparrow

JANUARY 14, 2020

Retaining your customers can bring in a huge ROI for your business. 9 Gamification. When you create a gamification program, the rewards are not redeemable in real life, but the entire process is a reward in itself for the customer. #10 The ROI for the same is higher than what you achieve by getting new customers.

Customer Retention 52

Customer Retention Gamification Feedback Loyalty Programs 52

Optimove

NOVEMBER 15, 2018

The conversations focus on which offers are most effective on specific customer segments and how marketers can save money by identifying customers who only return during the holiday season, but don’t stick around for much longer – causing an actual negative ROI for the business in the long-run. Make it fun! Competitive!

Customer Experience 53

Customer Experience How To Gamification Sales 53

Playvox

JUNE 22, 2023

As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc. Incorporate gamification and other engagement tactics to boost retention of content.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

DECEMBER 14, 2021

From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. With years of experience in the trenches of CCaaS Solutions , we’ve designed a framework, process, and methodology for deploying Contact Center technology that delivers maximum ROI while reducing risk.

Contact Center 52

Contact Center Strategy Call Center CRM 52

ClearAction

NOVEMBER 21, 2015

After restructuring – which is essential to prevent cynicism from lipstick on a pig — add gamification to stimulate transformation from old habits to a new way of life. 3 Types of Customer Experience Action Essential to ROI. Silos are exhausting for customers and employees alike, causing distrust, low morale, and churn.

Customer Experience 48

Customer Experience Gamification ROI Customer Experience Management 48

Currency Alliance

FEBRUARY 10, 2021

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. And you also know that if a small investment of your time can produce greater ROI from any department, and raise your NPS score significantly, then that’s time well spent.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

SurveySparrow

MARCH 21, 2023

Here’s how you create a successful ABM campaign: Identify your target accounts that will give high ROI. Increase engagement with the help of gamification. For example, position in the organization, decision-making power, industry, pain points, geographical location, etc. Research these accounts and find out their needs and pain points.

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Currency Alliance

APRIL 10, 2021

Certainly that’s the case if the outcome will be greater ROI from the department, and an increase in my brand’s NPS score. The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. A minority of teams are brilliant, but the majority have only executed ‘OK’.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Stella Connect

JANUARY 4, 2022

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Give agents a lifeline between sessions.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

RapportBoost

DECEMBER 10, 2018

But at the same time, it is like the real ROI gain as well. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. But what was one example perhaps where a solution was implemented and it didn’t work quite as intended? Tony: No, I like what Nate said.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Influitive

FEBRUARY 8, 2017

There’s no denying that the importance of customer marketing is growing. The 2017 State of Customer Marketing Report indicates that over the next year, 93% of organizations expect that their customer marketing efforts will take on greater importance, and 62% will increase their staff or budgets in the customer marketing area.

Marketing 65

Marketing Report Customers Gamification 65

Natalie Petouhof

MAY 11, 2016

Tweet I’m judging the 2016 Constellation SuperNova Awards ! Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business. Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. About the SuperNova Awards.

Case Study 40

Case Study Study Innovation Leadership 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40

SurveySensum

JULY 14, 2020

He has been named as the Top 50 Thought leaders for Design Thinking and the Future of Work by Thinkers360 and Top 20 Gamification Gurus by Rise Global. He is also the Co-Host of the podcast, ‘The Games We Play’, which explores how we gamify our everyday lives. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132