Kate Nasser

JULY 5, 2020

Insights fr The People Skills Coach™. Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. The post Customer Service Incompetence: Empathy Only For Tears | #CX #PeopleSkills appeared first on KateNasser.com.

Customer Service 92

Customer Service Customers Customer Care Contact Center 92

Kate Nasser

SEPTEMBER 13, 2020

Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. Resist these customer service urges that you will otherwise regret. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on KateNasser.com.

Customer Service 88

Customer Service How To Leadership Tips 88

Kate Nasser

MARCH 29, 2020

Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. In emergencies, how good are you at showing crises empathy to those you serve? The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.

Leadership 90

Leadership Tips Customer Service Customer Care 90

Kate Nasser

JANUARY 24, 2021

True illustration fr Kate Nasser The People Skills Coach™. If you want future sales revenue, start w/ providing great customer service today. The post Tomorrow’s Sales Revenue Starts w/ Today’s Customer Service | #CX appeared first on KateNasser.com.

Sales 71

Sales Customer Service Customers Customer Care 71

Kate Nasser

SEPTEMBER 6, 2020

Insight fr Kate Nasser, The Poeple Skills Coach™, Author of Leading Morale. Great nurses teach us the following powerful relationship lessons. Use these lessons in business! The post Powerful Relationship Lessons: Best Nurses Teach Us These | #CustServ #PeopleSkills appeared first on KateNasser.com.

Customer Care 76

Customer Care Contact Center Call Center Retail 76

Kate Nasser

NOVEMBER 24, 2019

Success insights fr Kate Nasser, The People Skills Coach™ | Leadership, Leading Morale, Teamwork, Customer Service, Career. Avoid these defensive replies to feedback to preserve other's trust & professional respect of you.

Leadership 82

Leadership Feedback Customer Service Customer Care 82

Kate Nasser

SEPTEMBER 13, 2020

Latest tips fr Kate Nasser, The People Skills Coach™ | Leadership Customer Experience. Resist these customer service urges that you will otherwise regret. The post How to Resist These Irresistible Customer Service Urges | #CX #CustServ appeared first on KateNasser.com.

Customer Service 66

Customer Service How To Leadership Tips 66

Kate Nasser

SEPTEMBER 1, 2019

Tips fr Kate Nasser, The People Skills Coach™. Leaders, a great employee attitude is essential not negotiable. Lead, inspire, & expect it. Don't tolerate a bad attitude. The post Leaders, Great Employee Attitude is Essential, Not Negotiable | #Leadership appeared first on KateNasser.com.

Leadership 82

Leadership Tips Employee Engagement Engagement 82

NICE inContact

MARCH 23, 2016

Rajeev Shrivastava, Chief Strategy Officer at inContact, recently sat down with Fr. Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016.

Contact Center 120

Contact Center Connections Technology Strategy 120

Kate Nasser

JANUARY 19, 2020

Insight fr Kate Nasser, The People Skills Coach™ Customer Service, Leading Morale. Courageously care this way for great service & teamwork - even on bad days. The post Courageously Care for Teammates & Customers Everyday | #CX #CustServ appeared first on KateNasser.com.

Customers 55

Customers Customer Service Customer Care Contact Center 55

AWS Machine Learning

MAY 31, 2023

For example, if your source file name is lang.txt and your target language is French ( fr ), then the translated file will be named fr.lang.txt. The translated file is automatically saved to your browser’s downloaded folder, usually to Downloads. The target language code will be prefixed to the translated file’s name.

Financial 82

Financial Consulting Resources Examples 82

Kate Nasser

OCTOBER 26, 2019

Leading morale tips fr Kate Nasser The People Skills Coach™, Author of Leading Morale. Want high performance from your customer service employees? Show them the true impact they have on customers! The post Do Your Customer Service Employees See Their True Impact? | #CX #CustServ appeared first on KateNasser.com.

Customer Service 43

Customer Service Tips Customers Customer Care 43

AWS Machine Learning

AUGUST 11, 2023

en fr es tutor éducateur tutor sheep agneau oveja walking promenant para caminar burger sandwich hamburguesa action-specific spécifique à l’action especifico de acción order commande commande Exploring the custom terminology feature Let’s translate the sentence “she was a great tutor” with Amazon Translate.

Government 64

Government Resources Financial Customers 64

Kate Nasser

AUGUST 25, 2018

Insight fr Kate Nasser, The People Skills Coach™. Powerful people skills connection starts w/ using names vs. sir/ma'am. Leadership, Sales, Customer Service. The post People Skills Connection: Use Names Not Ma’am Sir | #PeopleSkills appeared first on KateNasser.com.

Connections 40

Connections Leadership Sales Customer Service 40

CSM Magazine

JULY 2, 2019

through different platforms, enterprise ???l???t??n n solutions and tools that will help offer a better service to ??n?um?r? and prospects. r is very d?ff?r?nt customers h?ve ve become m?r? l and demanding thanks to ?????? the communication th?? r directly ?r r indirectly. customer service and client retention. These activities h?ve constant ??mmun???t??n

Software 40

Software Customer Service Multi-Channel Customers 40

Kate Nasser

MAY 19, 2018

Insight fr The People Skills Coach™. Are customers frustrating you? Here's how to avoid losing it & be happy about your restraint. The post Customers Frustrating You? How to Feel Content in Restraint | #custserv appeared first on KateNasser.com.

How To 40

How To Customers Training Customer Service 40

Kate Nasser

DECEMBER 16, 2017

Insights fr Kate Nasser The People Skills Coach™. Rigid procedures, individual insecurity, know-it-all mindset, and blunt words lead to conquering customers vs. caring for them. The post Are You Unknowingly Conquering Customers? | #PeopleSkills #Custserv appeared first on KateNasser.com.

Customers 42

Customers Customer Care Contact Center Call Center 42

Kate Nasser

NOVEMBER 25, 2017

How & why fr Kate Nasser The People Skills Coach™. | Indulgent Customer Experience: Indulge your customers & enjoy the joy you awaken in them. | #Carnival #CX. The post Indulgent Customer Experience: Are You Ready to Frolic? | #CX appeared first on KateNasser.com.

Customer Experience 43

Customer Experience Customers Hotels Hospitality 43

TechSee

MAY 10, 2021

Stephane Friedfeld – FR/EU Account Manager. In the troubled times we are going through I’m convinced we can help French companies offer their customers a better experience and make them more efficient and profitable.”. See our list of open sales positions and apply here.

Sales 109

Sales ROI Contact Center Culture 109

Kate Nasser

OCTOBER 1, 2017

Tips fr Kate Nasser, The People Skills Coach™. Business leaders: Are you unwittingly telling your loyal customers that you prefer new customers? Don't make this mistake. The post We Prefer New Customers But Thanks Anyway for Your Loyalty | #custserv appeared first on KateNasser.com.

Loyalty 44

Loyalty Tips Customers Sales 44

Kate Nasser

JULY 29, 2017

Insightful list of reasons fr Kate Nasser The People Skills Coach™. With so much automation, why is the human touch still so key for great customer service and customer experience? The post Human Touch: Reasons It’s Still Key to Customer Experience | #CX appeared first on KateNasser.com.

Customer Experience 41

Customer Experience Customers Customer Service Self Service 41

Kate Nasser

MAY 31, 2017

Leadership insights & lessons fr Kate Nasser, The People Skills Coach™. The ultimate customer service culture is not about employees first. It's about unity. The post Ultimate Customer Service Culture: It’s About Unity Not Employees First | #custserv appeared first on KateNasser.com.

Culture 41

Culture Customer Service Leadership Customers 41

Kate Nasser

MAY 26, 2017

Best in service insights fr Kate Nasser, The People Skills Coach™. Customer Service Mindset: Be a key link in the chain of success. It's service not servitude. The post Customer Service Mindset: Key Link in the Chain not Life in Chains | #custserv appeared first on KateNasser.com.

Customer Service 40

Customer Service Customers Hotels Airlines 40

Kate Nasser

MARCH 21, 2017

Key customers experience examples fr The People Skills Coach™. When you buy a biz, the essential bond to keep current customers is taking time to know them. The post Essential Bond to Keep Customers When You Buy a Business | #CX appeared first on KateNasser.com.

Customers 40

Customers Examples Customer Experience Customer Care 40

Kate Nasser

NOVEMBER 6, 2016

Leadership, career, and life insight fr The People Skills Coach™. Speak sooner to prevent needless conflict! Don't let innuendo, passive aggression, or bullying take hold. The post People Skills: Speak Sooner to Prevent Needless Conflict appeared first on KateNasser.com.

Leadership 40

Leadership Communication Management 40

Kate Nasser

OCTOBER 16, 2016

Management & customer experience training insights fr The People Skills Coach™. Perky customer service is valuable when combined w/ problem solving & action. The post Perky Customer Service Incompetence – Why Bother? | #cx #custserv appeared first on KateNasser.com.

Customer Service 40

Customer Service Training Customers Customer Experience 40

Kate Nasser

OCTOBER 9, 2016

Insight fr The People Skills Coach™. Leadership unfairness: Great leaders know that leadership is unfair to them in these ways & here's why they don't mind! The post Leadership Unfairness: Reasons Leadership is Unfair to Leaders appeared first on KateNasser.com.

Leadership 40

Leadership 40

Kate Nasser

SEPTEMBER 18, 2016

Insight fr Kate Nasser, The People Skills Coach™. Leadership Inspiration: With so much focus on metrics how can leaders keep themselves & others inspired? The post Leadership Inspiration: Leaders, How Do You Stay Inspired? appeared first on KateNasser.com.

Leadership 0

Leadership Metrics Meeting Employee Engagement 0

Kate Nasser

AUGUST 23, 2016

Insights fr The People Skills Coach™. Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. The post Customer Service Incompetence: Empathy Only For Tears appeared first on KateNasser.com.

Customer Service 40

Customer Service Customers Customer Care Contact Center 40

Kate Nasser

AUGUST 7, 2016

Latest fr The People Skills Coach™. Leadership attack responses: 5 Smart effective options, besides attacking back, for leaders in responding to verbal attacks. The post Leadership Attack Responses: Smart Effective Options appeared first on KateNasser.com.

Leadership 40

Leadership Communication 40

Kate Nasser

JULY 10, 2016

Employee engagement tips fr The People Skills Coach™. A much needed leadership reset: Replace easy feelings & behaviors that cause unforeseen trouble. The post Leadership Reset: These Easy Feelings Are Not Truly Easy appeared first on KateNasser.com.

Leadership 40

Leadership Employee Engagement Tips Engagement 40

Kate Nasser

AUGUST 2, 2016

Insights fr Kate Nasser, The People Skills Coach™ w/ Dana Flannery. Leadership self help: Research, reflect, resolve to change, revise behavior and revive your success. The post Leadership Self Help: Are You Too Nice to Lead? Part II appeared first on KateNasser.com.

Leadership 40

Leadership 40

Kate Nasser

JUNE 29, 2016

Powerful true life examples fr The People Skills Coach™. | Prepare for customer experience delivery privately not in front of customers. | Customer Service, Restaurants, Retail. The post Customer Experience Delivery: Prepare Privately | #cx #custserv appeared first on KateNasser.com.

Customer Experience 40

Customer Experience Retail Customers Examples 40

Kate Nasser

JUNE 5, 2016

Latest business leadership tips fr Kate Nasser, The People Skills Coach™. Use people skills smarts and communicate. It prevents voids & vacuums of trouble. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com.

Communication 40

Communication Leadership Tips Employee Engagement 40

Kate Nasser

JUNE 12, 2016

Tips fr The People Skills Coach™. Don't let your leadership judgment be skewed by seeing preventing problems as a weakness. See it as readiness! The post Leadership Judgment: Do You See Prevention as Weakness? appeared first on KateNasser.com.

Leadership 40

Leadership Tips Employee Engagement Engagement 40

Kate Nasser

APRIL 18, 2016

See warning signs early & engage employees w/ tips fr The People Skills Coach™. Vigilant leadership not micro management prevents crises through awareness. The post Vigilant Leadership Disables the Snooze Alarm appeared first on KateNasser.com.

Leadership 40

Leadership Tips Engagement Management 40

Kate Nasser

APRIL 17, 2016

Tips to embrace change fr The People Skills Coach™. Success depends on agility yet changing direction is often seen as indecisive & lacking goals/direction. The post Changing Direction is Not Lack of Direction | #leadership #career appeared first on KateNasser.com.

Leadership 40

Leadership Tips 40