Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. In this post, we'll discuss six ways that feedback analytics can help product managers build better products!

Analytics 71

Analytics Software Feedback Management 71

Comm100

APRIL 17, 2018

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! The Importance of Customer Feedback. How to Collect Customer Feedback.

Feedback 193

Feedback How To Roadmap Survey 193

SurveySensum

JANUARY 12, 2024

Companies that effectively execute customer experience projects start by concentrating on how they gather and evaluate consumer feedback — Gartner. And as consumers are increasingly seeking meaningful engagements, businesses must incorporate empathy and personalization into their customer feedback mechanisms.

Feedback 52

Feedback Engagement Strategy Customer Journeys 52

SurveySensum

OCTOBER 20, 2023

By leveraging the product feedback platform. Because this platform excels in implementing Product Feedback Loop. This powerful mechanism empowers product developers to gather, analyze, and act upon feedback from users and stakeholders. What is a Product Feedback Loop? Why is a Product Feedback Loop Important?

Feedback 52

Feedback Social Media Customer Retention Survey 52

AskNicely

FEBRUARY 21, 2018

As a global SaaS company in the customer feedback business, we thought it only fair that we talk a little bit about the GDPR and how it can affect NPS at your company. Customer Feedback in the Age of the GDPR. You must disclose the purposes for which you are processing customer feedback data. A Super Brief Primer on the GDPR.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Lumoa

JANUARY 27, 2023

Here are a few touchpoints to consider: Social media. In today’s digital age, your brand’s social media pages are often where customers see or get to know you first Ads. Step 4: Building a Roadmap After identifying the issues at hand, you can move on to considering potential solutions.

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

SurveySensum

SEPTEMBER 12, 2022

Customer Feedback is important! What is it about customer feedback that is helping them improve their services or product? Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’. Table of Content: What is customer feedback? Types of customer feedback.

Feedback 52

Feedback Social Media Survey Roadmap 52

SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. How to Choose the Right Automotive Customer Feedback Tool?

Automotive 52

Automotive Tools Feedback CRM 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. Direct Feedback: Actively Asking  Think of this as a conversation you start.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Gaining feedback is half the battle itself, as it requires customers’ willingness to participate. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Analytics 236

SurveySensum

DECEMBER 21, 2023

You see, around 54% of people like you check out a brand or product on social media. But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? – By being proactive. So, those comments really matter!

Social Media 52

Social Media Strategy How To Loyalty Programs 52

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

B2B 52

B2B Tools Feedback Multi-Channel 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! Because the minute there’s a dip in revenue or forecast, then it becomes easy to think these efforts to collect customer feedback measurements aren’t really moving any of the busines goals forward.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Thematic

APRIL 3, 2024

By using their feedback to improve customer experience for all. Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. Here are the crucial steps to transform customer feedback into tangible business improvements.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

SurveyGizmo

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

Customer Engagement 52

Customer Engagement Feedback Engagement How To 52

Lumoa

MARCH 31, 2021

We spend lots of time, energy, and effort getting feedback and insight from customers. Example 2 Insight: Feedback from customers reveals that your App is not working properly. VS. Actionable insight: Feedback from customers reveals that 100 people have mentioned that the login function is not working properly.

Effort Score 208

Effort Score NPS Net Promoter Score Feedback 208

Win the Customer

SEPTEMBER 8, 2023

This could include website visits, social media interactions, product onboarding, and support interactions. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. Solicit and Act on Customer Feedback Listening to your customers is a cornerstone of CX excellence.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Retently

JULY 28, 2019

Whether your team uses Retently or you’re just curious to learn more about customer feedback workflow automation, take a look at these practical ideas: 1. Automate the feedback loop. Or, you could send automated conversation starters to customers who leave no text feedback. Channel positive feedback.

Feedback 95

Feedback Effort Score Survey NPS 95

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Deep listening and insights lead the way this year. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

AUGUST 25, 2021

We're proud to be named a leader in social media management, and to have received the highest score in product vision and strategy. Your feedback, collaboration, and partnership have helped us reach this milestone; we are proud to have not only a market validated strategy, but a customer-centric one. Execution roadmap.

Social Media 52

Social Media Roadmap Customer Centricity Report 52

Gainsight

AUGUST 4, 2022

“Make Instagram Instagram again” memes flooded both Instagram and other social media platforms. To their credit, Instagram worked swiftly to address the feedback and roll back changes. Build a data-driven roadmap based on customers’ behavior. Any changes made to your product will elicit feedback.

Customer Experience 64

Customer Experience Roadmap Self Service Social Media 64

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Gather structured feedback and quantitative data on various aspects of the customer experience. Here’s a step-by-step guide on how to do it: 1.

Company 52

Company Customer Experience Social Media Analysis 52

SurveySensum

MARCH 28, 2024

It demands you to conquer procrastination, shield yourself from the barrage of distractions (yes, we’re looking at you, social media), and remain unphased by the ticking clock of deadlines and exams. A well-tuned schedule and to-do list are your roadmaps to navigating the busy life of a student with confidence and control.

Strategy 52

Strategy Study Roadmap Exercises 52

SurveySparrow

DECEMBER 7, 2020

Then, 2020 arrived, and a digital transformation roadmap became the need of the hour. . These tools help you create a digital transformation roadmap and easily give your business a digital presence. . That’s why we’ve picked the 8 most useful tools to help businesses with their digital transformation roadmap. .

Tools 52

Tools Roadmap Social Media CRM 52

Lithium

NOVEMBER 1, 2022

NEW Coaching Video: NPS/CSAT Enable users to privately share their feedback with your brand after a customer service interaction. Gain real-time one question feedback from your customers and save time and time from larger surveys. Was it the stars aligning? Some kind of holiday miracle? Read on to find out. Available On-demand.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. Product roadmapping. Back to Top. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

ViiBE Blog

OCTOBER 28, 2021

The main goal of a company should be to create a satisfied customer, by delivering a great customer service roadmap and quality products, while applying the right strategies. This requires companies to design a positive customer journey at each touchpoint along the customer roadmap. What is digital CX? What does CX mean in technology?

Social Media 52

Social Media Roadmap e-support Video 52

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Social media excellence is achieved through internal education and execution. Harris, PH.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

ReviewTrackers

JULY 31, 2018

Customer feedback is one of your company’s greatest sources of information and learning. Using information from customer feedback, you can gain valuable insights essential to improving your brand, products, services, and overall customer experience. Customers can share their feedback freely via online review websites or social media.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

ReviewTrackers

JULY 31, 2018

Customer feedback is one of your company’s greatest sources of information and learning. Using information from customer feedback, you can gain valuable insights essential to improving your brand, products, services, and overall customer experience. Customers can share their feedback freely via online review websites or social media.

Net Promoter Score 50

Net Promoter Score Feedback Examples Survey 50

Thematic

JULY 11, 2022

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? Qualitative data is inherently unstructured, with people contributing ideas and feedback in the way that is natural to them. It’s a conversation, rather than a list of points.

Analysis 77

Analysis Roadmap Banking NPS 77

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. Voice of the Customer Initiatives: April 2022 The first edition of a new quarterly update, the Voice of the Customer team shares the initiatives that we are working on as a result of your customer feedback.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52