Integrate.ai

DECEMBER 16, 2019

trillion of business value by 2030 —but there’s a lot of work to be done first and adopting AI in a way that preserves customer privacy is critical if this new technology is to deliver on its promise. And we achieve this while helping companies like TELUS deliver more meaningful and relevant customer interactions.

Telecommunications 75

Telecommunications Industry Government Touchpoint 75

Uniphore

NOVEMBER 17, 2021

When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. Few industries are regulated as closely as wealth management. The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans.

Analytics 130

Analytics Analysis Interaction Feedback 130

inmoment

JUNE 17, 2019

Companies spend billions of dollars each year analyzing all types of digital interaction data — from social posts to online reviews. Brands can extract useful information from this research, but they may be missing out on the most valuable feedback. AI and other shiny new technologies are stealing brands’ attention (and dollars).

Trends 53

Trends Customer Experience Comparison Loyalty 53

inmoment

SEPTEMBER 6, 2018

Technology and services are must haves in our fast paced, hectic lives. In many organizations I work with, the contact center is viewed a necessary evil that few understand and even fewer want to interact with. Remember: the contact center is where at risk customers who want to be retained interact with your organization. .

Contact Center 40

Contact Center Data Customer Experience Touchpoint 40

Tricia Morris

AUGUST 11, 2015

In the GBC report, 47% of respondents agreed or strongly agreed that their organization currently does a good job of soliciting customer feedback which is pretty good. Download the white paper from analyst Esteban Kolsky, Justifying Knowledge Management in Customer Service. Download the 2015 U.S.

Government 40

Government Customer Service Self Service Customer Centricity 40

Qualtrics

MARCH 2, 2021

When a negative interaction occurs, the feelings people experience are more deeply internalized and remembered than those from good experiences. Try useful tools like journey mapping, customer feedback surveys and market research to learn the lay of the land. It happens by design.” Bill Gates, Co-Founder , Microsoft.

Customer Service 29

Customer Service Social Media Customer Journeys Customers 29

SmartKarrot

APRIL 22, 2022

You can have inbound content such as informative blogs, e-books, white papers, etc. These communities serve as the platforms for a point of interaction for both customers and industry experts to interact and share knowledge. Communities serve as a terrific way to interact with old customers and make new ones.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

Calabrio

JANUARY 2, 2020

One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Brands 221

Brands Social Media Roadmap Contact Center 221

Calabrio

JANUARY 2, 2020

One key component for inspiring better interactions between companies and their customers is Calabrio having a fully unified approach and identity. Therefore, on January 13 we will completely unite under the Calabrio brand. Seamless and consistent communications. We’ve made it easy to communicate with us. Stay connected, stay social.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Training 52

Training Sales Culture Management 52

Kustomer

APRIL 22, 2021

And you kind of pointed out a pre-sales interaction often found in technology companies that I feel like really alluded or highlighted this point. Like a lot of times the aha moment, you can’t really get that in a white paper, just looking through a website or whatever it is so requested demo. Kyle Coleman: (08:40).

B2B 96

B2B Sales B2C Software 96

Comm100

FEBRUARY 7, 2018

Does the vendor offer tools to personalize customer interactions? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies?

Software 103

Software Customer Engagement Engagement Social Media 103

Esteban Kolsky

JANUARY 29, 2018

They can capture 40-80% of customer interactions and solve them. What happens, as your systems improve, when customer service goes back to handling exceptions (as it was always intended to do – not every interaction)? What happens to the ones that are not solved automatically?

Customer Experience 107

Customer Experience Customer Journeys Self Service Interaction 107

SmartKarrot

JANUARY 7, 2022

Touchpoints from the customer journey Time instances Customer data technology. Here are five ways to master customer intelligence and align with the people, technology, and processes framework for better efficiency. With products rapidly improving, it is tough to keep track of all relevant feedback from customers.

Social Media 10

Social Media Competitive Advantage B2B Case Study 10

Bold360

NOVEMBER 30, 2016

Chat bots, for those of you who have heard the term and have a general idea of what it means but don’t yet have an in-depth understanding, can be described as a mini-app or a program that runs within another messaging system used by a company to interact with customers on the web. How will a chat bot impact the customer interaction?

Chatbots 40

Chatbots Strategy Self Service ROI 40