InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

JANUARY 17, 2022

One such industry is the online gaming market. When traditional land-based casinos began to close their doors to patrons to promote quarantine and social distancing protocols, the online casino industry saw a significant increase in user base. Furthermore, they seek entertainment on their mobile devices while on the go.

Industry 52

Industry Entertainment Sports Trends 52

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. To get a beat on the market, we’re rounding up some of the key themes from the key retail conferences of 2020 to look ahead at what forces are likely to be shaping retail in the months ahead.

Retail 76

Retail Innovation Self Service Conference 76

C3Centricity

OCTOBER 22, 2020

Shopping is no longer entertainment for me, at least not in the physical world. So make my online experience doubly enjoyable. If you’re claiming to be carbon neutral, sustainable, eco-friendly or ethical, be so in everything you do. You can’t be half right. It’s just too risky and worrying.

Retail 218

Retail Advertising Course Survey 218

SurveySparrow

SEPTEMBER 27, 2023

It’s the key to understanding customer behavior, market dynamics, and business opportunities. Let’s see how it is used: Personalization: Big data drives personalized marketing and content, offering tailored experiences based on individual preferences. Big data helps create these bespoke experiences.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

Kitewheel

JULY 2, 2020

To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences. New Marketing Opportunities . Attracting Customers . Social Media .

Retail 52

Retail Social Media Consumers Study 52

Joe Rawlinson

JULY 8, 2015

Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. Contact her at kathryn@customerserviceguru.co.uk

Customer Service 60

Customer Service Social Media Ecommerce Retail 60